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WNS

Assistant Manager - Operations

Job Posted 24 Days Ago Posted 24 Days Ago
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In-Office
Chennai, Tamil Nadu
Junior
In-Office
Chennai, Tamil Nadu
Junior
The Assistant Manager - Operations will manage customer queries regarding Trade products, ensure SLAs and TAT are met, and communicate with various departments.
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Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Candidate should have good knowledge on multiple Trade products (LG & LC). Candidate should be willing to handle customer queries through calls & emails by co-ordinating with different departments. Candidate should have good communication skills. Candidate should ensure to meet the SLAs & TAT. Candidate should be proactive & avoid any escalations due to delays/misses.

Qualifications

Bachelor's Degree

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