Associate, Anti Piracy (Investigation) (Location: KL)

WHY JOIN US?

• We practice a vibrant & energetic office culture.

• We provide opportunities for career advancement within the company.

• Good performance is always rewarded accordingly.

“It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.”

JOB RESPONSIBILITIES:

• To support Astro’s anti-piracy initiative by identifying commercial piracy cases and delivering CID letters in collaboration with the direct and In-direct sales team.
• To act as a field enforcer and liaison between sales, legal, and PDRM teams to ensure compliance and conversion of piracy users into legitimate CE customers.
• To ensure high conversion of piracy cases into legitimate Astro CE customers while maintaining strong documentation and compliance standards.
• Meeting or Conduct weekend check at commercial outlets suspected of piracy.
• Conduct field operations to identify and document piracy cases with full evidence submission via the Eagle app.
• Collaborate with (DSM,IDSM,DSR) to deliver CID letters to suspected piracy users.
• Maintain detailed logs of piracy cases, CID deliveries, and conversion outcomes.
• Support coordination with PDRM for raid operations when required.
• Educate commercial customers on copyright laws and the risks of using pirated content.
• Provide weekly reports to Sales Planning and Commercial Enterprise leadership.
• Assist in refining anti-piracy strategies based on field insights and customer feedback.
• Ensure all enforcement and sales activities comply with legal and ethical standards.
• Ensure compliance with Astro’s anti-piracy protocols and reporting standards.
• Ad-hock for audit or piracy cases.

REQUIREMENTS:

• Field operations or enforcement experience, preferably in sales, security, or compliance-related roles.
• Experience in customer-facing roles, such as direct sales, field marketing, or service recovery.
• Basic understanding of copyright or intellectual property enforcement, or willingness to learn quickly.
• Comfortable with mobile reporting tools and apps (e.g., Eagle app or similar)
• Experience working in fast-paced, target-driven environments.