Job Title: Agile Delivery Coach
About Us
“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.
WHY JOIN CAPCO?
You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.
MAKE AN IMPACT
Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.
#BEYOURSELFATWORK
Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.
CAREER ADVANCEMENT
With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.
DIVERSITY & INCLUSION
We believe that diversity of people and perspective gives us a competitive advantage.
MAKE AN IMPACT
Role Description
Experience : 10-22 Years
Job Location : Bangalore/Chennai
Notice Period: 0 - 30 days
JD:
Role :
- Continuously align Product ways of working within and across the Hive to deliver on Objectives and Key Results, improvement of KPIs, and realizing efficiencies in alignment to the scorecard.
- • Work directly with the business on the delivery pipeline to identify and remove bottlenecks, increase delivery predictability, and improve consistency and effectiveness of discovery & delivery health.
- • Proactively review and drive execution in relation to agreed data driven improvement areas across business and functions.
- • Ensure proactive review and adoption of SC’s product operating model including the fundamental principles of build and maintain.
Business*
- • Lead the adoption and implementation of product discovery, value, and bring the right people together to solve for system blockers impacting SC ability to deliver on client and business value
- • Identify and proactively execute initiatives that improve productivity
- • Proactively identify, manage and closure of delivery risks and issues using metrics and insights
- • Orchestrate collaboration between business, technology and operations to remove blockers and optimize delivery pipelines.
- • Working with the Lead, establish Transformation roadmap and continuous tracking.
- • Coach leaders to push decision making to the frontline to reduce time to market.
- • Aligns teams towards frequent delivery of value, with evidence of continual improvements in delivery metrics such as S2P (Speed To Production) and Say: Do at Hive level.
- • Proactively works with the hives to manage to capacity, support quarterly planning and achieving >80% completion of work in a quarter.
- • Drives a customer focus, evidenced by improvements in NPS. • Demonstrate quantifiable outcomes with respect to delivery practices, processes, interactions, and capabilities.
Processes* • Identify and orchestrate process improvements to improve value stream flow across Hives • Continuously seeks to improve the hive construct to minimise handoffs and dependencies. • Challenge and steer improvement of processes, governance, team design, org structure, funding models to improve delivery performance, productivity, and efficiency of the Hives
People & Talent*
- • Coach and enable key roles like CPO, PO, HTLs to embed and sustain best practices throughout the delivery lifecycle
- • Identify and support capability uplift where required through hands on “show-tell-do" approach fit for context.
- • Work with the Lead to continuously align capability to the strategic roadmap, coaching, mentoring and training their people to grow and improve.
- • Coaches hive leadership on servant leadership, improvement roadmaps, product roadmaps with clear customer focus and benefits.
- • Work with diverse stakeholders to co-create insights, options, and solution for shared ownership.
- • Train, coach, and mentor leaders and teams on key principles, practices, and ways of working of a Product Delivery Organization (customer collaboration, direct feedback, iterative development, product discovery, shift-left and x-by-design, etc.) and adoption of new technologies and how to drive digital transformation.
- • Be the mentor and collaborate with the Delivery Excellence partners within the Hives and Squads to drive Transformation outcomes aligned with business scorecard.
Risk Management* • Proactively and courageously identify, analyse, and steer solutions on organizational impediments and constraints to productivity, quality, early risk mitigation, and continuous delivery of value.
Governance* • Speak up and proactively flag gaps and deviations to the key principles, Change Delivery Standards and Change Delivery Model as a Product Delivery organization, and steer execution of improvement plans to address them
