Manager, Software Engineering

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Job Description Summary
As a member of the Post Purchase Engineering organization, you will be responsible for leading teams that develop and deliver the software that powers Post Purchase by PayPal. You will work closely with product, design, and analytics teams to understand how value can be delivered to the consumers and merchants using our software. We're looking for talented, motivated, and detail-oriented technologists with a passion for building robust systems at scale. We value collaboration, communication, and a passion for achieving engineering and product excellence.

Job Description:

Essential Responsibilities:

• Directly manages software development projects (including program management) and execution through individual contributors. May also lead project teams across platforms or groups
• Implements processes to drive strong operational hygiene for all components and systems within their group
• Responsible for the delivery of projects, including quality and timeliness, that impact their domain and potentially one other
• Demonstrates strong tactical ability by managing the roadmap for a scrum team responsible for technical issues of diverse scope where analysis requires an understanding of current business or tends
• Competent at communicating technical issues with non-technical audiences
• Analyzes multiple sources of information and identifies & resolves complex technical, operational, and organizational problems relating to software development.
• Collaborates with direct team, managers in org, stakeholders such as Product Owners & PMO

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Preferred Qualification:

Meet our team:
We, Post Purchase Engineering, are building experiences used by millions of merchants and shoppers worldwide, and our organization is on a mission to provide sophisticated, tailor-made experiences to all our users. PayPal has been at the forefront of building global-scale applications and is a pioneer in the payment and post purchase realm. Our passionate engineers continually question assumptions, experiment with new technologies and architectures, and collaborate to create engaging and innovative payment experiences.

Your Way to Impact:

As an Engineering Manager for Post Purchase, you will provide leadership for your development teams in all phases of our development lifecycle. In this role, you will be responsible for shaping the future of PayPal's customer facing checkout products. This will be accomplished through technical leadership, managing deliverables, and collaborating across teams and functions. You will use your leadership experience to foster the growth of your team members, improve operations, and cultivate a culture of engineering excellence.

Your Day-to-Day:

• Provide technical leadership and guidance to teams of software engineers, fostering a culture of collaboration, innovation, and continuous improvement.
• Establish outcomes and key results (OKRs) and successfully deliver them. Drive improvements in key performance indicators (KPIs).
• Increase the productivity and velocity of delivery teams.
• Develop, plan, and execute engineering roadmaps that bring value and quality to our customers.
• Collaborate and coordinate across teams and functions to ensure technical, product, and business objectives are met.
• Instill end-to-end ownership of products, projects, features, modules, and services that you and your team deliver in all phases of the software development lifecycle.

What do you need to bring:

• 6+ years of experience in the software industry, with 2+ years of professional experience leading software development teams.
• Strong critical thinking and problem-solving skills with the ability to address complex technical and non-technical challenges.
• Experience building and developing engineering teams that exhibit strong ownership, user empathy, and engineering excellence.
• Proven track record of delivering high quality systems and software that bring value to users.
• Excellent communication skills with the ability to collaborate effectively with cross-functional teams and manage stakeholders’ expectations. 
• Ability to coach and mentor talent to reach their full potential.
• Experience in building large scale, high throughput, low latency systems.
• Strong understanding of software development methodologies, modern technology topics and frameworks, and developer operations best practices.

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.