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Role Overview
We are seeking an experienced OTMS Superuser with a strong understanding of LTA, OTC, and P2P process flows. The role requires proven expertise in managing teams, troubleshooting process issues, driving process improvements, and supporting the successful deployment of Oracle TMS within the Global Service Centre (GSC).
Key Responsibilities
System & Process Expertise
- Act as OTMS Superuser with in-depth knowledge of LTA, OTC, and P2P process flows.
- Identify, troubleshoot, and resolve process-related issues while ensuring process integrity.
- Conduct end-to-end testing of files, process flows, data flows, reporting, and control effectiveness.
Team Leadership & Development
- Manage and lead a team of 10–15 users, ensuring performance and productivity.
- Provide training, guidance, and coaching to build team capability.
- Lead recruitment and onboarding of colleagues, serving as Subject Matter Expert (SME) on Oracle process capabilities.
Process & Documentation
- Oversee horizontal stitching of end-to-end (E2E) processes.
- Understand process maps and develop/improve IOPs and SOPs.
- Ensure accuracy and quality of customer/vendor master data and standard material codes.
Project Deployment & Change Management
- Lead project analysis, data preparation, and parallel run/testing to support Oracle TMS deployment in the GSC.
- Collaborate with horizontal GPLs, PEX teams, Controls, GRC, project management, and product teams for upstream harmonization.
- Escalate and track process or testing challenges to appropriate teams.
Stakeholder Management & Reporting
- Ensure timely, accurate, and qualitative process and project updates to leadership.
- Share user, process, and customer experience feedback to strengthen outcomes.
- Align with project teams and GPLs on KPIs, process flow improvements, and governance guidelines.
Key Behaviours:
- Strong sense of urgency
- Detail-oriented with structured and process-driven approach
- Collaborative mindset with strong stakeholder management
- Tech-savvy and adaptable to new tools and systems
Preferred Skills & Attributes
- Deep expertise in Oracle TMS and related processes.
- Strong analytical and problem-solving skills.
- Excellent communication, stakeholder engagement, and collaboration skills.
- Ability to manage multiple priorities in a structured and process-driven manner.
- Experience required: 10 - 16 years
About Maersk
Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning. We work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let’s sail towards a brighter, more sustainable future with Maersk.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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