Regulatory & Change Management Governance - Quality Assurance Associate

Job Description
Description - Internal
The Strategic Growth Office (SGO), Asset Wealth Management (AWM) and Consumer & Community Banking (CCB) Regulatory & Change Management Governance (RCMG) group is responsible for the execution of the Program Management including Quality Assurance for the Office of Legal Obligation (OLO) firmwide, global initiative. This program brings together the expertise of Legal, Lines of Business (LOBs), Oversight & Control, Compliance, Risk and other key control functions, to proactively manage regulatory changes in our operations and allow traceability of the end-to-end connections between laws, rules and regulations, and the policies, procedures and systems that demonstrate compliance.
Job Summary
As a Quality Assurance Associate within the Regulatory & Change Management Governance group, you will play a crucial role in the execution of Program Management, including Quality Assurance for the Office of Legal Obligation's global initiative. Your responsibilities will include active collaboration with diverse teams such as Legal, Lines of Business, Oversight & Control, Compliance, Risk, and other key control functions, to proactively manage regulatory changes in our operations. This role provides a unique opportunity to contribute to the successful implementation of the Office of Legal Obligations program and support associated testing.
Job Responsibilities

• Provide OLO program support through partnership with the AWM & CCB Program Team to ensure the integrity of the obligation mapping, negative confirmation, and Regulatory Event Notification (REN) reviews in Enterprise Library Application (ELA) the System of Record.
• Build and maintain excellent relationships with internal partners and colleagues.
• Participate in additional assignments (UAT, creating and executing training) for candidates with suitable project management skills and experience.
• Perform QA sample testing to pre-defined test scripts on a quarterly basis.
• Identify issues that could result in a potential failure or a recommendation to the LOB.
• Track LOB issue remediation items to completion and provide LOB reporting.
• Perform horizontal testing across Sub-LOBs to identify potential inconsistencies in mapping to obligation.
• Document any 'best practices' identified as a result of testing.
• Produce and maintain QA reporting for communication to Senior Management and LOB Partners.
• Foster a culture of collaboration and information sharing for efficient execution; build strong relationships with internal clients.

Required qualifications, capabilities, and Skills:

• Bachelor's degree background in Risk Management, Controls, Compliance and/or Audit
• Ability to understand and interpret Legal documents and Operational procedures
• Strong analytical and problem-solving skills. Proactive approach to problem solving, owning the issues, and having the determination to follow through on tasks /issues
• Strong communications and interpersonal skills; ability to build consensus and history of success working in a team environment
• Ability to articulate complex issues concisely and communicate effectively and comfortably at all levels
• Flexibility to handle multiple tasks and changing priorities and monitor tight deadlines or unexpected requirement changes
• Questions the efficiency and effectiveness of existing departmental systems/processes and suggests alternative approaches to ensure continual improvement
• Ability to operate in a collaborative and cooperative environment, and must possess the strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
• Strong Technical skills (SharePoint, PowerPoint, Excel functions including pivot tables, charts, and embedded queries)
• Ability to draft Procedures / Job Aids to accommodate new / existing processes
• Adapts well to increasing scope and complexity of work brought on by business growth

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.