Provide L2 support for RPA bots, resolve incidents, perform root cause analysis, monitor bot performance, and assist in bot deployment and updates.
Key Skills & Responsibilities
Basic Qualifications
- Problem-Solving Abilities: Excellent troubleshooting skills to diagnose and resolve issues quickly and efficiently. Ability to perform root cause analysis and implement solutions.
- Analytical Thinking: Ability to analyze complex processes and demonstrate strong attention to detail to ensure accuracy in bot's operations.
- Technical Proficiency: Strong understanding of RPA tools like UiPath, Blue Prism, or Automation Anywhere. Proficiency in programming languages such as VB.Net or C#, Python, or JavaScript is also essential.
- Bot Monitoring and Maintenance: Monitor the performance of RPA bots in production environments. Ensure bots are running smoothly, address any issues that arise and perform health checkup and VDI/License optimization.
- Incident Management: Respond to and resolve incidents related to RPA bots. Perform root cause analysis and implement corrective actions to prevent recurrence.
- Bot Deployment and Updates: Assist in the deployment of new bots and updates to existing bots. Ensure that changes are thoroughly tested and documented.
- User Support: Provide support to end-users and business teams. Address their queries and issues related to RPA bots and processes.
- Documentation: Proficiency in documenting processes, workflows, and technical details. Ability to create and maintain runbooks and knowledge base articles.
- Collaboration: Strong teamwork skills to work effectively with IT and business teams. Ability to coordinate with L1 support and escalate issues to L3 support when necessary.
- Collaboration with L1 & L3 Support: Coordinate with L1 support to ensure timely resolution of issues. Escalate complex issues to L3 support and collaborate on solutions.
- Communication Skills: Effective communication skills to interact with stakeholders, team members, and end-users. Ability to explain technical issues in a clear and concise manner.
- Process Improvement: Identify opportunities for process improvement and optimization. Work with business analysts and stakeholders to implement enhancements.
- Continuous Learning: Willingness to stay updated with the latest RPA technologies and best practices. Ability to adapt to new tools and methodologies.
- Training & Mentoring: Train and mentor junior team members and new hires. Share knowledge and best practices to enhance the team's capabilities.
Basic Qualifications
- Bachelor's degree or equivalent job experience in Computer Science or another IT-related field.
- Minimum 3 years IT application development/application support experience
- 1+ years of experience in UiPath/other RPA production support, supporting large RPA environments with at least 50+ bots in UiPath
- UiPath Developer Advanced (UiARD) Certified
- Experience working with UiPath support in the installation of UiPath in HA configuration, troubleshooting environment issues
- Experience establishing support, monitoring processes and best practices
- Able to contribute to 1. Automation 2. Causal analysis 3. Develop shared/common solutions.
- Hands-on experience with Incident and problem management.
- Experience in programming languages SQL, VB.Net, C#, Java
- Scripting experience using Python, Powershell
- Knowledge with major Operating System such as Windows, UNIX and Linux
- Excellent coding, testing and debugging skills
- Excellent communication skills in both written and verbal English
- Should have excellent knowledge in UiPath ReFramework, Dispatcher/Performer models and Experience in development for a minimum of 5 unattended bots.
- Should be flexible to work in monthly rotational shifts, in US time zone. (2:30PM IST & 5:30PM IST)
Top Skills
Automation Anywhere
Blue Prism
C#
JavaScript
Linux
Powershell
Python
SQL
Uipath
Unix
Vb.Net
Windows
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