Services Specialist

Job Description SummaryBased at GE Power Conversion Chennai site the Services Specialist role is an exciting opportunity for an action-oriented individual with deep technical foundation of Power Conversion equipment. You will be able to leverage your technical knowledge to directly support customer through commissioning, maintaining, servicing of Power Conversion’s state of the art products and solutions across the globe, while you collaborate across the globe with key functional teams and enhance your strategic business acumen. The job will require frequent traveling up to 100 % to various client sites in India and globally.
Our team of dedicated experts needs reinforcement from young or experienced colleagues. So if you find electric drive technology and the associated processes interesting, can get excited about it, and are a thoroughbred technician/engineer, then we are looking for you! Great performance needs Great Engineers!

Job Description

Roles and Responsibilities

• The Services Specialist develops practical and innovative ways to identify and meet goals.  In this role you are responsible for work which is defined in scope, utilize your understanding and experience to execute business objectives, and have the ability to effect short-term and some long-term business goals.

• Commissioning of extensive systems consisting of power controllers, frequency converters, load commutated drives, excitation systems, Electrical machines, and load machines or production plants, such as large converters for pumped storage power plants, gas turbine power plants, and much more.
• Commissioning of the Medium voltage and Low Voltage variable speed drives with associated Voltage Switchgear in business segments such as Power Plants, Metals, Marine, Oil & Gas, Material handling, etc.,
• Show-up individuality with less supervision in commissioning and service activities in Power Equipment. Should communicate clearly and follow the instructions from Site Lead or Site manager and perform the task with at most quality. Interact and assistance to the customer, user, and other GE field personnel in the operation, inspection, maintenance, and repair of assigned product lines.
• Perform on-site installation of systems and equipment and ongoing preventive maintenance, repair, and calibration after installation
• Perform unplanned/corrective maintenance and complete all necessary technical and business documentation on time and accurate. Comply with the integrity and compliance guidelines. Record keeping of day-to-day activities in digital forms.  
• Provide technical assistance to customer representatives regarding installation, operation, calibration, repair, and maintenance at customer's sites
• Respond to requests for emergency repairs and services to troublesome equipment
• Knowledge to troubleshoot and provide routine maintenance checkout for wide range of equipment vintage
• Maintain strong safety mindset to assure the executed work reflects the technical requirements within GE safety standards. Ensure all work is performed in accordance with the organization’s EHS and associated policies/procedures
• Ensure customer satisfaction with maintenance solutions, according to the metrics of service, terms, performance, and quality.
• A job at this level requires good interpersonal skills. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.
• Assist customer with improving reliability and reducing cost of ownership
• Provide single point of contact to the customer, customer team, and all other GE stakeholders
• Assist the factory with data collection and timely reporting to facilitate fleet performance analysis, including marketing intelligence and sales opportunities for services, and support
• Assist customer with spare parts ordering & issues resolution

• Qualifications/Requirements

• Diploma/B.E / M.E or equivalent / Electrical/Electronic engineering from accredited college / university.
• 2 – 5 years of relevant experience
• Should have process knowledge of Metal / Marine / Oil & Gas / Test Bench / Material Handling / Power Plant
• Knowledge in Power Electronics, Low Voltage Equipment (AC/ DC) & PLC

• Desired Characteristics

• Work experience on Power converters, Generators, switchboards, AVR, excitation systems, DC Motors, and DC/ AC drives
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Ability to work independently. Strong problem-solving skills
• Strong attention to detail
• Proactive self-starter and change agent & ability to work under stress environment
• Cross functional, ability to work on matrix environment, and international team experience
• Effectively communicate across all organizational levels, departments, and functions
• Demonstrated technical aptitude and business acumen.
• International experience

Additional Information