Job Description:
Key Responsibilities:
- Process and validate incoming and outgoing payment transactions, including high-value and cross-border payments, using MX (ISO 20022) formats.
- Monitor and manage payment queues in real time to ensure timely processing and settlement.
- Investigate and resolve payment issues and exceptions including failed, delayed, or duplicate transactions.
- Act as the first point of contact for internal teams and external counterparties on payment discrepancies and inquiries.
- Interpret and process messages such as pacs.008, pacs.004, camt.056, camt.029, etc.
- Reconcile payment entries and ensure completeness and accuracy of postings in the ledger.
- Work closely with banks, SWIFT networks, and clearing systems to trace and resolve transaction issues.
- Escalate complex issues to the appropriate teams and ensure timely closure of open items.
- Maintain documentation and audit trails for all processed and investigated payments.
- Stay updated on global payments regulations (e.g., SEPA, CHAPS, TARGET2) and industry developments related to ISO 20022.
Required Skills & Experience:
- 3–6 years of experience in payment operations or transaction investigation, preferably in a bank or financial services environment.
- Strong knowledge of SWIFT and ISO 20022 MX message formats.
- Experience with payment lifecycle management, including initiation, clearing, settlement, and reconciliation.
- Proficient in tools/systems such as SWIFT Alliance, TLM, Oracle/ERP systems, or payment hubs.
- Familiarity with AML and sanctions screening related to payment messages is a plus.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication for dealing with counterparties and internal stakeholders.
- Ability to work under pressure in a high-volume environment with tight deadlines.
Preferred Qualifications:
- Bachelor's degree in Finance, Commerce, Accounting, or related field.
- Industry certifications in Payments or SWIFT/ISO 20022 (e.g., Certified Payments Professional) are an advantage.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
