Similar Jobs at Coupa
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
As a Technical Support Engineer, provide expert support for enterprise customers using Coupa's cloud-based platform, troubleshoot technical issues, and create knowledge articles.
Top Skills:
BashDomHTMLLinuxPythonShellUnixXMLXslt
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
As VP of Customer Support, you'll define and execute global strategies, manage high-performance teams, and enhance customer satisfaction in a SaaS environment.
Top Skills:
SalesforceZendesk
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
The Senior Technical Support Engineer resolves complex customer issues in Coupa's cloud applications, driving improvements and sharing knowledge while collaborating with technical teams.
Top Skills:
AWSAzureBashCloud Monitoring ToolsConfluenceDockerJIRAMySQLRest ApisRuby On RailsSQLUnix/Linux CommandsXML
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Technical Architect at Coupa:
As a Technical Architect at Coupa, you will collaborate with our Customers, Partners and internal Product Management teams to implement cutting-edge solutions for our customers. Your expertise and experience will be crucial in integrating technologies into the Procurement, Supply Chain, and/or AP Automation domains, enabling our teams to manage the successful delivery of integration projects at Coupa effectively.
What You'll Do:
- Serve as a Technical Architect (TA) during customer implementations, driving adoption, quantifying value, and identifying opportunities for improvement.
- Collaborate with senior management teams to influence strategies, decisions, and the impact of Coupa implementations.
- Enhance customer experience by providing insights, handling customer requests, and addressing complaints through product support.
- Manage escalations and work with project managers to meet project timelines and quality standards.
- Mentor new TAs and partners, leading specialized Customer Success initiatives and applying best practices to influence strategy and design.
What You Will Bring to Coupa:
- Self-starter with experience at scale, focused on the value of technical services in delivering customer success.
- 2+ years of experience in integration technologies for customer success in Procurement/AP Automation
- Hands-on experience architecting large-scale integrations with ERP systems (SAP, PeopleSoft, ORACLE, Netsuite) and working with integration technologies like sFTP, RESTful APIs, and SOAP.
- Experience in Finance and Procurement functional areas (e.g., Procure to Pay, Accounts Payable, Expenses) and ERP integration domain knowledge.
- Strong communication skills in English and Spanish, with familiarity in AWS or other cloud hosting stacks and a Bachelor’s Degree in Computer Science (or equivalent).
Preferred But Not Required
- Proven hands on experience integrating with external supplier systems using standards like EDI, cXML etc
- Middleware Experience – IBM / TIBCO / SAP PI PO / ORACLE / Boomi
- Programming Language Experience – Ruby / Java / .NET
- Proficient with SQL and fundamental relational database concepts
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
