To train and induct new hires
To demonstrate the machines for subsidiaries and for end-users.
To acquire service contracts and achieve revenue budget and contract penetration.
To ensure the proper flow of quality assurance technical information between the FMC India / distributors and FMC AP/ German HQ
To prepare spare forecast monthly basis and coordinate with resellers for spare supply to customer
To justify the warranty claims from distributors and also the justification of their documentation (service reports) submission
To assist the technical service staff in developing and implementing systems and to monitor the overall adequacy and efficiency of technical service management within their responsibility
To assist the building up of technical team in India To maintain the filing system for technicians’ certifications after their completion of internal technical training program
To assist the installation of machine(s) when a new dialysis center/ distributor is set up
To create and update the machine data-management in Techserve
To benchmark our dialysis machines with our competitors
To participate in product and technical training when there is new product launch
