Create medium- to long-term service workforce schedules; plan and schedule field service and preventative maintenance; handle exceptions; process parts/tools requests; coordinate subcontractor work orders; communicate schedule proposals and maintain resource data to meet customer demand.

Subject-matter expert for product catalog modelling and configuration. Validate complex models, ensure quality and compliance, triage issues, support CAPA and customer escalations, mentor catalog specialists and data engineers, and drive continuous improvement across 3PP, pricing, and NAR scenarios.