Jobs at Amtech Software

Provides end-to-end technical application support for Label Traxx, Batched, and Siteline platforms. Troubleshoots application, database, reporting, integration, Windows server, workflow, and infrastructure issues; investigates logs and queries; supports scheduling, implementations, upgrades, and customer integrations. Creates documentation, escalates defects, validates releases, and partners with product, development, infrastructure, professional services, and customer success teams. Print industry experience is mandatory, with occasional off-hours support for critical incidents and upgrades.

Own quality activities for user stories and small features from requirements through release validation. Design and execute manual, exploratory, API, database, UI, integration, regression, and automated tests. Develop and maintain Playwright automation using JavaScript or TypeScript, integrate tests into CI/CD pipelines, investigate failures, report defects, and assess release readiness. Collaborate in Agile teams, use AI-assisted testing tools responsibly, improve testability, and mentor Associate QA Engineers.

Own quality assurance for assigned software features from requirements through release. Design and execute manual, exploratory, API, database, UI, integration, regression, and end-to-end tests. Develop and maintain Playwright automation using JavaScript or TypeScript, integrate tests into CI/CD, investigate failures, report defects, validate fixes, and advise on release readiness. Collaborate with Agile teams, use AI-assisted testing tools responsibly, maintain traceability and test data, and mentor associate QA engineers.

Leads multiple customer implementation projects and strategic internal initiatives from planning through delivery. Responsibilities include managing scope, schedules, budgets, risks, resources, milestones, reporting, stakeholder alignment, and continuous improvement. The role supports sales and operational initiatives, mentors project staff, may provide people leadership, and collaborates across departments to meet customer, operational, and financial objectives.

Owns quality for assigned software features from requirements review through release validation. Designs and executes manual, exploratory, API, database, integration, regression, and end-to-end tests; develops and maintains Playwright automation in JavaScript or TypeScript; integrates tests with CI/CD; investigates failures; reports defects; validates fixes; and advises on release readiness. Collaborates within Agile teams, uses AI-assisted testing tools responsibly, and mentors Associate QA Engineers.

Supports ERP customer implementations through requirements gathering, solution configuration, documentation, testing, training, and presentations. Partners with customers on business requirements and solution design, contributes to proposals and presales activities, manages delivery risks, develops implementation materials, and mentors peers. The role supports multiple concurrent projects and requires travel of up to 50%.

Design, implement, and operate security controls across cloud, infrastructure, and SaaS. Lead identity, detection, vulnerability, and incident response efforts; automate controls with IaC; support compliance (SOC 2, ISO 27001); mentor engineers and drive security architecture and detection engineering.

Contribute to modernizing the EnCore ERP platform by developing modules with WiseJ, C#, ASP.NET and ADO.NET; design REST APIs; optimize SQL and stored procedures; apply design patterns; implement logging/monitoring; collaborate with US and local Product/QA/DevOps/UX teams; and participate in agile ceremonies.

Lead implementation and deployment of Amtech ERP solutions (cloud or on-prem), manage data migration and EDI integrations, provide technical training and go-live support, troubleshoot complex issues, mentor junior consultants, and contribute to sales and process-improvement initiatives while maintaining high billable utilization.

Provide end-to-end technical support for Label Traxx, Batched, and Siteline, troubleshooting application, database, reporting, integrations, and Windows server issues; execute queries, analyze data and logs, support implementations/upgrades, create KB/SOPs, and collaborate with Product, Dev, and Customer Success teams.

QA Engineer II owns quality for assigned user stories and small features, designing and executing manual and automated tests (Playwright/JS/TS). Responsibilities include UI/API/database/end-to-end testing, maintaining regression suites, integrating tests into CI/CD, defect triage, using AI-assisted testing tools responsibly, and mentoring junior QA engineers while participating in Agile ceremonies.

Manage a high-volume tech-touch customer portfolio driving scalable adoption through automated lifecycle journeys, telemetry-driven health scoring, and segmented digital engagement. Build enablement assets, run automated renewal workflows, monitor support trends to prevent escalations, and optimize CRM/CS platform hygiene and playbook automation to improve adoption, retention, and operational efficiency.

Senior hands-on cloud technologist who owns Amtech's AWS platform architecture, multi-account landing zone, IaC golden-path, and migration from private cloud. Author high-leverage Terraform modules, set CI/CD and observability standards, ensure security/compliance (SOC 2, ISO 27001), enable AI-assisted workflows, mentor senior engineers, and act as primary technical liaison to AWS and partners.

Provide in-person IT support and regional execution for Bengaluru office; manage endpoints, identity, networking, and hybrid infrastructure; improve monitoring, automation, and ITSM processes; support security/compliance (SOC 2/ISO 27001); run asset lifecycle, vendor coordination, and documentation to reduce incidents and improve operational reliability.

Lead and execute ERP implementations: gather requirements, configure solutions, document, test, and train users. Partner with customers on solution design, deliver industry-specific knowledge transfer, produce training/materials, support presales, escalate and resolve delivery risks, mentor peers, and travel up to 50% for onsite engagements.

Build and operate monitoring, automation, and incident response systems for a multi-account AWS SaaS platform. Own services end-to-end, automate infrastructure with Terraform, maintain CI/CD in GitHub Actions, run containerized and serverless workloads (ECS Fargate, EKS, Lambda), improve SLO/SLI-driven reliability, participate in PagerDuty on-call, embed security and compliance (SOC 2, ISO 27001), and apply governed AI-assisted engineering workflows.

Senior SRE responsible for designing and operating reliable, observable, and secure AWS-hosted multi-tenant SaaS platforms. Build monitoring/alerting, SLO-driven operations, automation via Terraform and CI/CD, operate containerized/serverless workloads, lead incident response and game days, embed security and compliance, integrate AI safely into engineering workflows, and mentor junior SREs.

Own end-to-end quality for assigned product areas by defining risk-based test plans, designing and maintaining Playwright automation, executing manual and API/database testing, diagnosing complex failures, performing root-cause analysis, improving regression effectiveness, mentoring junior QA engineers, and partnering with Product and Engineering to deliver release-readiness recommendations.

Provide end-to-end support for the EnCore ERP platform focused on plant-floor workflows, production scheduling, inventory, and order-to-cash. Troubleshoot application, database, and system issues using SQL, logs, and diagnostics; own cases, create KB content, coordinate cross-team escalations, and assist with testing, upgrades, and off-hours incident support for customers in North America and Europe.

Execute manual and basic automated tests, document and report defects, perform API and database validation, develop Playwright tests with JavaScript/TypeScript guidance, participate in Agile ceremonies, and use AI-assisted testing tools while validating outputs and following quality and security standards.