Jobs at A.P. Moller - Maersk

Execute day-to-day accounting operations (AP/AR, billing, invoicing, cost and budget accounting), ensure compliance and accurate financial reporting, manage projects end-to-end, monitor KPIs, analyze performance, and collaborate with cross-functional teams to drive process improvements. Handle routine tasks independently and escalate complex issues.

Provide administrative and operational support for training activities, including creating POs/SOs, coordinating with vendors and internal teams, tracking course schedules and certificates, maintaining records and systems, responding to queries, and supporting routine reporting and operational processes to meet SLAs and KPIs.

Provide post-onboarding customer services including channel and case management, onboarding and relationship support, contract and dispute handling, administrative support, and escalating non-routine issues to supervisors.

Handle customer dispute resolution for ocean logistics, using strong language skills and prior customer-experience dispute handling. Requires 3-4 years relevant experience, a graduate degree, and willingness to work night shifts on-site. Collaborate across geographies, support global operations, and drive continuous improvement in customer experience.

Handle post-booking customer support for ocean logistics via email and chat: manage cases, resolve queries, coordinate internal teams to ensure shipment execution, documentation support, SLA adherence, and timely communication as single point of contact for the Africa region.

Manage creation, validation, and filing of ocean freight surcharges across pricing and tariff systems. Ensure timely updates, data accuracy, stakeholder coordination, dispute resolution, reporting, and compliance. Support contract filing, process improvements, automation, audits, and global consistency.

Manage ocean dispute processes per global SOPs, resolve customer disputes, improve team efficiency by sharing best practices, eliminate waste in workflows, and collaborate across geographies. Role includes customer interactions, night shifts, and office-based work.

Provide customer-facing post-onboarding services including channel and case management, customer onboarding, contract and dispute handling. Execute specialized administrative or operational tasks using standardized routines, escalate non-routine issues, and apply independent judgment within defined boundaries while working under supervision.

Responsible for executing OTM/OTMS tasks, preparing export/import documentation, ensuring data quality, testing and deploying Oracle TMS, creating IOP/SOPs, troubleshooting process issues, performing root cause analysis, and supporting KPI delivery and project testing activities.

Customer-facing FinOps subject-matter expert responsible for end-to-end finance operations delivery, managing customer relationships, resolving operational issues, driving process improvements, monitoring KPIs, supporting commercial growth, and collaborating across functions to enhance operational performance and customer satisfaction.

Oversee day-to-day accounting operations including cost and budget accounting, accounts payable/receivable, billing, and compliance with accounting principles. Manage and prioritize a team, apply practical methods to resolve issues within guidelines, and support accurate financial transaction processing and budget monitoring.

Manage and optimize contact center workflows, monitor KPIs, identify bottlenecks, support workforce planning and forecasting, collaborate across ops/quality/training, maintain reporting accuracy, drive automation and continuous improvement to enhance customer experience.

Support training operations by coordinating booking requests, collaborating with global teams to update course availability, creating purchase orders, uploading certificates, and communicating with stakeholders to ensure timely, accurate data entry.

Provide customer services within Maersk's Ocean business including channel and case management, onboarding, relationship management, and contract/dispute handling. Perform administrative and operational tasks with limited scope, escalate non-routine issues, and apply job-related training and on-the-job experience while working under supervision.

Provide post-onboarding email-based customer support: manage inquiries and cases, maintain relationships, resolve contracts/disputes, perform administrative tasks, follow processes, and escalate complex issues.

Handle inbound customer inquiries post-onboarding, manage cases, maintain customer relationships, resolve contract/dispute issues, perform administrative tasks per process, escalate complex issues, and collaborate with internal teams to ensure service quality.

Night-shift cash application analyst responsible for applying payments, reconciling bank statements, resolving unapplied cash, liaising with internal teams and customers, reporting, and improving processes with automation while maintaining controls and audit documentation.

Manage indirect tax audits and submissions, represent the company before tax authorities, prepare and review supporting data and memos, track audit deadlines and risks, liaise with internal stakeholders and external consultants, and support tax controversy and compliance improvements.

Provide inbound customer support for U.S. customers: handle calls about bookings, shipments, documentation, charges, and cases; manage and document cases; support onboarding; escalate complex issues; collaborate with internal teams to meet service quality and customer satisfaction targets.

Performs day-to-day accounting operations focusing on accounts receivable, billing and invoicing, cost and budget accounting. Executes standardized routines, monitors transactions for accuracy and compliance, escalates non-routine issues, and supports financial control and reporting under supervision.