Jobs at A.P. Moller - Maersk

Lead and develop CX teams to deliver integrated customer experience across ocean, landside, and lead logistics for industrial verticals. Drive growth through upsell/cross-sell, manage volume forecasting, ensure business continuity, and maintain senior stakeholder relationships to support retention, conversion, and customer satisfaction.

Manage end-to-end customer interactions and bookings for shipments, ensuring accurate documentation, rate checks, billing, and transportation coordination. Drive customer onboarding, relationship management, contract dispute resolution, and service excellence while following standardized processes and escalating complex cases.

Provide customer-facing operational support within Maersk's Customer Experience administrative stream. Handle customer channels, case management, onboarding, relationship support, and contract/dispute tasks. Work independently on limited-scope tasks, apply standard processes, escalate non-routine issues, and use on-the-job training to resolve problems under supervision.

Resolve ocean freight invoice disputes promptly to meet SLAs, identify root causes, coordinate corrective actions with stakeholders, improve dispute-to-collection performance, support platform rollouts and process improvements, and ensure collection of rejected invoices.

Drive timely, accurate resolution of Ocean disputes; identify root causes and implement corrective actions; improve dispute TAT and resolution ratios; ensure collection of rejected invoice disputes; support platform rollouts and continuous improvement; manage stakeholders to prevent recurring disputes and reduce financial exposure.

Manage end-to-end logistics operations including shipment coordination, documentation, compliance with IOPs, stakeholder coordination, root-cause analysis, SLA/KPI monitoring, and training new team members to maintain high data quality and process adherence.

Manage a small portfolio of customer accounts to drive sales growth: understand client needs, deliver solutions, build relationships, identify new opportunities, perform market/competitor analysis, communicate market updates, and maintain accurate CRM records. Provide French-language support (B2) and collaborate across teams to meet business targets.

Provide customer-facing operational support including customer channel management, case management, onboarding, relationship management, contract and dispute handling. Perform skilled administrative or operational tasks, execute standardized work, apply independent judgment within guidelines, and escalate non-routine issues to supervisors.

Provide post-sale customer services including customer channel management, case management, onboarding, relationship management, and contract/dispute resolution. Perform administrative and operational support tasks within defined guidelines, exercising independent judgment for limited-scope problems and collaborating across global teams.

The Associate Finance Controller manages finance and accounting in a business area, ensures financial data integrity, engages with leadership, supports audits, and drives improvements in financial processes.

Manage day-to-day accounting operations ensuring accurate, compliant financial transactions. Perform cost and budget accounting, variance analysis, and oversee AP/AR, billing and invoicing. Apply accounting principles and standards, mentor/coach junior staff, manage daily priorities, and deliver solutions within guidelines while escalating complex issues for further support.

The Senior Instructional Designer collaborates with SMEs to develop engaging eLearning content, applying design principles and managing multiple projects effectively.

Manage invoice processing, cash application, reconciliation, and dispute resolution within the Order-to-Cash cycle. Ensure accurate payment application, maintain customer master data, coordinate with billing/collections, and support process improvements and controls to meet SLAs and KPIs.

The Finance Executive will manage accounting services, invoice processing, GL adjustments, balance sheet reconciliations, and engage with finance teams to ensure compliance and process improvements.

As an Analyst at Maersk Training, you will manage training-related tasks, support operational activities, handle purchase orders, and communicate with clients and stakeholders effectively.

Handle inbound customer calls for U.S. customers, resolve booking/shipment/documentation inquiries, manage and document cases, support onboarding, escalate complex issues, and meet call quality and customer satisfaction standards.

The Senior Finance Systems Specialist will manage Microsoft Dynamics 365 Business Central, lead enhancements, integrations, and support finance reporting while providing platform governance.

Lead Business Continuity Management for assigned processes: perform BIAs and risk assessments, create and maintain Functional Business Continuity Plans and recovery strategies, run BCMS tests and awareness sessions, maintain vital records on SharePoint, coordinate crisis response as SPOC, and report recovery status to Process Leads while ensuring ISO 22301 compliance.

Manage regional Air and LCL tender and contract activities, preparing RFQ responses, pricing, and contract filings. Coordinate inputs across pricing, product, sales and procurement, ensure data and rate accuracy, support complex bids, perform basic commercial analysis, drive process improvements, and assist root-cause analysis for invoice and execution issues.

Own a portfolio of high-value customers, drive adoption and retention, manage contract renewals and tenders, resolve escalations, support sales/account planning, coordinate cross-functional delivery, and assist in projects, training, and reporting. Requires strong commercial acumen, stakeholder management, and French (B2) proficiency.