Jobs at A.P. Moller - Maersk

Process manual customer invoices, post and apply daily bank payments, reconcile accounts, identify unknown cash receipts, and resolve billing disputes. Review customer statements, overdue balances, dunning activity, and on-account payments while coordinating with internal and external stakeholders. Generate invoice reports, support collections, maintain audit records, ensure regulatory compliance, and help improve customer billing procedures.

Manages North American ocean freight tender customers, including quotation management, tender execution, contract administration, negotiation support, pricing proposals, nomination tracking, performance reporting, and compliance governance. Partners with Sales, Trade, Marketing, and global service teams to improve tender quality, customer outcomes, and commercial growth. The role requires strong analytical, communication, stakeholder management, Excel, and presentation skills, along with willingness to work a permanent night shift supporting North American operations.

Manages global customer tenders, quotations, rate sheets, contract maintenance, negotiation rounds, pricing proposals, and dispute coordination. Supports sales, trade, marketing, and strategy teams through tender analysis, negotiation packages, nomination databases, compliance reporting, customer performance measurement, Salesforce updates, and process improvement initiatives. The role requires strong Excel, analytical, communication, customer service, and multitasking skills, with a night shift schedule in Chennai.

Supports North America tender customers through negotiation management, quotation and contract administration, tender strategy analysis, nomination tracking, compliance reporting, customer performance measurement, and Salesforce updates. Partners with Sales, Trade and Marketing, Contract Correction, Disputes, and Invoice Quality teams to improve customer experience and commercial outcomes. The role also drives analytical projects, prepares negotiation packages, and supports strategic initiatives while working permanent night shifts for North American operations.

Handles daily OTC accounts receivable collections, including customer follow-ups, reconciliations, credit-customer coordination, SOP compliance, AR controls, stakeholder communication, and period-end reporting. Provides first-level technical and functional support, follows global collection policies, and works the US night shift.

Performs accounting operations, including overseeing financial transactions, cost accounting, budget accounting, accounts payable, accounts receivable, billing, and invoicing. Ensures accuracy and regulatory compliance while analyzing costs, monitoring budgets, measuring operating results, and supporting day-to-day task prioritization. The role applies accounting knowledge independently within defined guidelines and may coach staff or oversee processes.

Manage ocean shipping documentation within a fast-paced logistics operation. The role requires understanding ocean documentation processes, prior shipping or supply chain experience, stakeholder collaboration, teamwork, customer focus, and flexibility to work the 6:00 PM to 3:00 AM IST night shift.

Supports last-mile customer service and dispatch operations by handling communications, monitoring delivery routes, resolving routine delivery exceptions, coordinating with carriers and field teams, escalating issues, and providing timely route updates. The role focuses on achieving customer service and dispatch KPIs, maintaining service continuity, supporting carrier compliance, and conducting follow-ups to ensure successful deliveries and customer satisfaction. Rotational shifts, nights, and weekends may be required.

Supports customer retention, loyalty, adoption, and business outcomes for assigned Maersk customers. Responsibilities include managing relationships, contract renewals, tenders, customer challenges, escalations, sales support, reporting, commercial activities, and cross-functional coordination. The role monitors customer performance, contract compliance, invoice quality, NPS, volume, profitability, and churn while supporting initiatives, training, and team operations.

Manages accounts receivable collections, customer follow-ups, reconciliations, credit and cargo-release procedures, AR controls, stakeholder coordination, and period-end reporting. Provides first-level support for OTC transactions and works night shifts aligned with US hours.

Manage customer communications and real-time dispatch execution for last-mile LTL deliveries. Resolve delivery issues and exceptions, monitor routes, communicate delays, coordinate with field and carrier teams, provide operational updates, support compliance, and meet customer service and dispatch KPI targets.

Supports national customer service and last-mile logistics by managing customer communications, monitoring delivery routes in real time, coordinating dispatch execution, resolving delivery exceptions, and escalating operational issues. The role collaborates with field operations and carrier teams, provides route updates, follows up with customers, supports carrier compliance, and meets service, dispatch, and operational KPI targets. Rotational, night, and weekend shifts may be required.

Supports Maersk’s ground freight operations by communicating with customers, delivery teams, carriers, and internal stakeholders. Monitors routes in real time, resolves delivery exceptions, provides status updates, escalates operational issues, tracks performance, supports carrier compliance, and follows up with customers. Meets customer service, dispatch, and operational KPI targets while working US time shifts.

Manage end-to-end export shipments for key customers, including booking confirmation, transport coordination, milestone monitoring, issue resolution, customer communication, and shipment record maintenance. Coordinate with customers, carriers, terminals, destination offices, and internal operations teams to ensure timely cargo movement and resolve disputes or exceptions. Prepare customer reports, presentations, and operational updates while maintaining accurate data and delivering a strong customer experience.

Leads and scales global contact center operations, customer experience strategy, workforce planning, team development, KPI performance, continuous improvement, and operational resilience. The role manages leaders and CX teams, drives service quality and efficiency, identifies risks and corrective actions, supports customer journey improvements, and pursues growth through aligned up-sell and cross-sell initiatives. Requires rotational shift and weekend flexibility.

Oversees day-to-day accounting operations, including accounts receivable, billing, invoicing, cost accounting, budget accounting, transaction accuracy, regulatory compliance, and variance analysis. Works independently within established guidelines, resolves routine issues, selects among known solutions, and may coordinate employee priorities and task completion.

Performs accounting operations and collection-related activities within established procedures and guidelines. The role supports accurate financial transactions, compliance with accounting standards, and administrative operations. It requires independent judgment within defined boundaries, knowledge of standardized work routines, and escalation of non-routine issues. Limited job and business knowledge is required at hiring, with skills developed through training and on-the-job experience.

Manage post-onboarding customer relationships by handling queries, cases, contracts, disputes, and service-quality issues. Maintain accurate case updates, perform administrative and operational tasks, follow standard procedures, escalate complex matters, and collaborate with internal teams to ensure timely resolution and a strong customer experience. This is a full-time office-based night-shift role supporting global logistics operations.

Handle post-booking customer support for ocean logistics via email and chat: manage cases, resolve queries, coordinate internal teams to ensure shipment execution, documentation support, SLA adherence, and timely communication as single point of contact for the Africa region.

Designs and maintains Azure-based data pipelines, lakehouse platforms, and ETL/ELT processes while developing, deploying, and operationalizing machine learning and generative AI solutions. Builds RAG pipelines, integrates LLMs, implements MLOps, validates data and models, monitors production performance, and collaborates with business, data science, BI, product, and technical teams to deliver scalable AI features.