Jobs at A.P. Moller - Maersk

Provides inbound customer support for U.S.-based Maersk customers, handling questions about bookings, shipments, documentation, charges, contracts, and general services. Manages customer cases, supports onboarding, documents interactions, resolves routine issues, and escalates complex matters. The role requires clear communication, multitasking, accuracy, empathy, and adherence to service-quality standards while collaborating with internal teams.

Supports Maersk customers after onboarding through customer channel management, case management, relationship support, contract and dispute management, and related administrative and operational tasks. The role follows standardized procedures, resolves routine issues independently within defined guidelines, and escalates non-routine matters to experienced colleagues or supervisors.

Supports day-to-day accounting and administrative operations, including accounts payable, accounts receivable, billing, invoicing, cost accounting, budgeting, variance analysis, and financial transaction processing. Ensures accuracy, regulatory compliance, and adherence to established procedures while resolving routine issues and escalating complex matters. Requires attention to detail, teamwork, basic accounting knowledge, and proficiency in Excel.

Handles daily OTC accounts receivable collections, including customer follow-ups, reconciliations, credit-customer coordination, SOP compliance, AR controls, stakeholder communication, and period-end reporting. Provides first-level technical and functional support, follows global collection policies, and works the US night shift.

Handles day-to-day OTC accounts receivable collections, including customer follow-ups, reconciliations, credit control, SOP adherence, issue support, stakeholder coordination, and period-end reporting. The role communicates with internal and external customers, ensures compliance with global and local requirements, and supports collection processes during the US night shift.

Supports Maersk customers after onboarding through customer channel management, case management, onboarding and relationship support, contract and dispute management, and other administrative or operational tasks. Handles standardized work within defined guidelines, resolves routine issues independently, and escalates non-routine problems when necessary.

Manage end-to-end shipment execution and supply chain operations, coordinating with carriers, customers, warehouses, customs brokers, and internal stakeholders. Monitor shipment milestones, resolve delays and escalations, maintain accurate logistics transactions, ensure compliance with SOPs, regulations, and SLAs, and support continuous improvement through root cause analysis and corrective actions.

Processes and maintains landside surcharge filings for truck, rail, and other transport movements. Ensures accurate pricing, regulatory compliance, documentation, audit trails, and error resolution within AFLS. Supports reporting, analysis, stakeholder queries, process improvement, and collaboration with revenue management and adjacent teams. Requires strong commercial shipping knowledge, analytical and communication skills, attention to detail, Microsoft Office proficiency, and flexibility for rotational shifts and weekends.

Manage accounting operations across general ledger, accounts receivable, and accounts payable. Responsibilities include journal entries, reconciliations, invoicing, cash application, invoice processing, payments, trial balance finalization, financial reporting, audit schedules, internal controls, master data maintenance, and month-end close activities using Navision, Business Central, and OneStream.

Supports day-to-day logistics customer experience and administrative operations, including customer channel and case management, onboarding, relationship support, documentation, system updates, file management, operational finance, and exception handling. Resolves routine customer queries, maintains accurate records, follows standardized procedures, collaborates with internal stakeholders, and escalates complex issues appropriately while supporting supply chain operations.

Manage ocean shipping documentation within a fast-paced logistics operation. The role requires understanding ocean documentation processes, prior shipping or supply chain experience, stakeholder collaboration, teamwork, customer focus, and flexibility to work the 6:00 PM to 3:00 AM IST night shift.

Supports customer retention and loyalty by monitoring business outcomes, driving adoption and value, resolving challenges, coordinating internal teams, managing contracts and tenders, supporting sales activities, communicating service changes, and maintaining customer relationship health. The role also handles escalations, reporting, training, special projects, and account support while working night shifts in the office five days per week.

Manages daily Equipment Maintenance & Repair operations, including KPI and SLA performance, workflow, vendor queries, invoice disputes, container repair processes, stakeholder relationships, reporting, compliance controls, and continuous improvement. Leads teams, supports resource planning, analyzes operational trends, drives process standardization, and contributes to audits, special projects, transformation, and automation initiatives.

Manage ocean freight surcharge creation, updates, validation, audits, tariff publishing, and pricing accuracy across global regions. Coordinate with pricing, sales, operations, and trade stakeholders to resolve discrepancies, maintain rates, support audits, and improve processes through automation, Lean methods, and data analysis. The role requires expertise in ocean freight pricing, tariffs, surcharge systems, contract products, and logistics processes, with five days per week working from the office.

Manage indirect tax audits and submissions, represent the company before tax authorities, prepare and review supporting data and memos, track audit deadlines and risks, liaise with internal stakeholders and external consultants, and support tax controversy and compliance improvements.

Monitor and resolve operational exceptions, system errors, and workflow issues across Lead Logistics platforms. Investigate IDOC, PO, SO, invoice, and workflow problems, perform root cause analysis, implement corrective actions, collaborate with cross-functional teams, support deployments, identify automation opportunities, and maintain SLAs, reporting, and compliance.

Coordinate ocean, air, and inland freight shipments, including documentation, tracking, customs compliance, carrier bookings, and customer updates. Manage relationships with carriers, brokers, and logistics providers while monitoring performance, resolving service issues, maintaining system visibility, and identifying process improvements. Ensure operations meet customer experience standards, KPIs, cost targets, and international trade requirements.

Supports logistics customer experience through customer channel management, case management, onboarding, relationship management, contract and dispute support, and administrative or operational tasks. Works within established processes, resolves routine issues independently, escalates non-routine problems, and provides specialized support to logistics operations.

Supports ocean logistics and customer experience operations through administrative and operational tasks. The role requires shipping or supply chain knowledge, import/export process understanding, Salesforce experience, strong communication and analytical skills, Excel and Microsoft Office proficiency, and willingness to work extended shifts.

Manage import-related customer requests, operational reporting, SOP updates, and cargo-clearance issue resolution. Collaborate with customer experience teams and stakeholders, ensure adherence to operational guidelines, analyze processes, and identify improvements. The role requires strong communication, reporting accuracy, adaptability, and willingness to work flexible shifts in a global logistics environment.