Jobs at A.P. Moller - Maersk

Manage post-onboarding customer relationships by handling queries, cases, contracts, disputes, and service-quality issues. Maintain accurate case updates, perform administrative and operational tasks, follow standard procedures, escalate complex matters, and collaborate with internal teams to ensure timely resolution and a strong customer experience. This is a full-time office-based night-shift role supporting global logistics operations.

Supports Maersk customers after onboarding through customer channel management, case management, onboarding and relationship management, contract and dispute management, and related administrative or operational tasks. The role works within defined processes, resolves customer issues, supports global logistics operations, and collaborates across geographies while applying independent judgment within established guidelines.

Supports financial control and reporting activities, including cost analysis, financial information accuracy, reporting, and procure-to-pay processes. Works independently within established procedures, applies accounting methods, evaluates known solutions, and collaborates with stakeholders. The role requires practical knowledge or related experience and may involve supporting process improvements and influencing financial decision-making.

Leads strategic work placement and migration across global shared services locations. Develops site optimization strategies, manages large-scale transition projects, ensures compliance with placement standards, and coordinates stakeholders. Responsibilities include business insight generation, data visualization, resource planning, impact analysis, process modeling, change management, and timely execution of offshoring, automation, digitalization, and centralization programs.

Leads the strategic placement, offshoring, and migration of work across global shared services locations. Manages large transition projects, evaluates task and FTE placement, ensures compliance with service delivery standards, coordinates stakeholders, and supports process transformation, centralization, automation, and digitalization initiatives. Requires strong project management, communication, stakeholder management, analytical, planning, reporting, and presentation skills, along with experience in complex global transitions.

Provides post-onboarding customer support and relationship management within the Maersk environment. Responsibilities may include customer channel management, case management, onboarding support, contract and dispute management, and other administrative or operational tasks. The role follows established procedures, requires little or no prior functional experience, and operates under close supervision with limited independent judgment.

Processes manual customer invoices, posts and applies daily bank payments, reconciles accounts, identifies unapplied cash, and resolves billing discrepancies. Reviews customer statements, overdue balances, dunning activity, disputes, and on-account payments while coordinating with internal teams and customers. Generates management reports, supports collections follow-up, maintains audit controls, ensures compliance, and helps improve invoicing procedures.

Execute and validate payment proposals, resolve payment failures and invoice discrepancies, manage vendor queries, and maintain high transaction accuracy. The role supports Procure-to-Pay operations, testing, process documentation, internal controls, compliance, audits, and continuous improvement while meeting SLAs, KPIs, and operational targets.

Supports accounting operations, including day-to-day financial transactions, cost accounting, budget accounting, accounts payable, accounts receivable, billing, and invoicing. The role works independently within established guidelines, applies accounting procedures and standards, resolves routine issues, and may prioritize tasks or manage employees’ daily work.

Manage global terminal operating system implementations, upgrades, standardizations, configurations, interfaces, and issue resolution. Coordinate stakeholders, terminals, vendors, and user communities while controlling project scope, timelines, budgets, risks, and documentation. Design scalable TOS solutions, support operational process improvements, troubleshoot application issues, and contribute to related systems including billing, gate, OCR, and TAS applications.

Supports ocean logistics customers through administrative and operational tasks. Responsibilities include handling shipping and supply chain processes, communicating effectively, analyzing issues, using Salesforce and Microsoft Office, and applying import and export knowledge. The role may involve extended shifts and escalating complex problems to experienced colleagues or supervisors.

Manages North American customer tenders, including negotiation rounds, quotations, rate sheets, contract administration, negotiation packages, and tender deliverables. Coordinates with sales, disputes, invoice quality, and contract correction teams to ensure accurate, compliant, and timely execution. The role also monitors tender status, manages competing priorities, supports process improvements, and uses digital tools, reporting platforms, automation, and AI solutions to improve efficiency.

Processes and applies customer payments across ACH, wire, check, EDI, and other channels. Reconciles bank receipts, remittances, invoices, and ERP records; investigates unidentified, unapplied, duplicate, short, and overpayments. Supports Collections and cross-functional teams, resolves payment cases within SLAs, prepares operational reports, maintains procedures, improves automation, supports audits, and provides team training.

Manage daily Equipment Maintenance and Repair operations, ensuring KPI and SLA performance, process compliance, service quality, and customer satisfaction. Lead stakeholder and vendor relationships, monitor workflows, resolve operational issues, prepare performance reports, analyze trends, and drive standardization, controls, continuous improvement, automation, audits, and business transformation initiatives.

Manage customer channels and cases while supporting customer onboarding, relationship management, contracts, and dispute resolution. The role partners with customers across global logistics operations and contributes to service excellence, process improvement, and long-term relationship development.

Owns the target-state data architecture for a near-real-time Command Centre and Control Tower. Designs multi-source ingestion, canonical models, event and semantic layers, data quality, lineage, security, governance, and performance patterns. Provides technical direction to engineering and BI teams, establishes data contracts and standards, supports delivery and testing, resolves complex architecture issues, and aligns stakeholders across operations, platforms, source systems, security, and enterprise architecture.

Performs accounting operations, including overseeing financial transactions, cost accounting, budget accounting, accounts payable, accounts receivable, billing, and invoicing. Ensures accuracy and regulatory compliance while analyzing costs, monitoring budgets, measuring operating results, and supporting day-to-day task prioritization. The role applies accounting knowledge independently within defined guidelines and may coach staff or oversee processes.

Leads and scales global contact center operations, customer experience strategy, workforce planning, team development, KPI performance, continuous improvement, and operational resilience. The role manages leaders and CX teams, drives service quality and efficiency, identifies risks and corrective actions, supports customer journey improvements, and pursues growth through aligned up-sell and cross-sell initiatives. Requires rotational shift and weekend flexibility.

Oversees day-to-day accounting operations, including accounts receivable, billing, invoicing, cost accounting, budget accounting, transaction accuracy, regulatory compliance, and variance analysis. Works independently within established guidelines, resolves routine issues, selects among known solutions, and may coordinate employee priorities and task completion.

Designs and maintains Azure-based data pipelines, lakehouse platforms, and ETL/ELT processes while developing, deploying, and operationalizing machine learning and generative AI solutions. Builds RAG pipelines, integrates LLMs, implements MLOps, validates data and models, monitors production performance, and collaborates with business, data science, BI, product, and technical teams to deliver scalable AI features.