Jobs at A.P. Moller - Maersk

Customer-facing FinOps subject-matter expert responsible for end-to-end finance operations delivery, managing customer relationships, resolving operational issues, driving process improvements, monitoring KPIs, supporting commercial growth, and collaborating across functions to enhance operational performance and customer satisfaction.

Manages global dispute-resolution processes according to standard operating procedures. Resolves customer disputes, supports customer experience activities, shares knowledge and best practices, improves team efficiency, and eliminates unnecessary process steps. The role requires collaboration across geographies, language proficiency for customer interaction, flexibility for night shifts, and regular work from the office.

Manage and optimize financial workflows involving vendor disputes, invoicing, purchase orders, cost allocation, and financial entries. Collaborate with procurement, finance, operations, and vendors to resolve discrepancies, improve processes, meet SLAs, maintain internal controls, and ensure regulatory compliance. Use SAP ERP, Excel, Power BI, and other financial operations tools to support accurate reporting and workflow integrity.

Resolves ocean shipping disputes while supporting customer experience operations. The role requires hands-on customer dispute experience, strong language proficiency for customer interactions, and at least five years of relevant experience. The specialist must be flexible to work night shifts and from the office, collaborate across global teams, and contribute to operational efficiency and continuous improvement.

Manage end-to-end post-booking logistics operations: shipment handling, documentation (B/L, SWB, SI), system updates, monitoring, exception resolution for FCL/LCL, stakeholder coordination, billing support, onboarding/training, and driving process improvements while maintaining KPIs and customer experience.

The Strategic Procurement Lead will drive global negotiations, develop data-driven procurement frameworks, optimize vendor ecosystems, and ensure compliance with governance requirements, focusing on cost savings and digital enablement.

Provide administrative and operational support for training activities, including creating POs/SOs, coordinating with vendors and internal teams, tracking course schedules and certificates, maintaining records and systems, responding to queries, and supporting routine reporting and operational processes to meet SLAs and KPIs.

Manage finance and accounting for a regional business area, oversee day-to-day accounting and team performance, ensure timely financial close and accurate reporting, maintain financial data integrity, support audits, and provide analytical insight to finance leadership. The role also drives process improvements, automation, stakeholder collaboration, and adherence to GAAP, IFRS, and accounting best practices.

Provides post-onboarding customer support for Maersk’s ocean logistics services, including customer channel management, case management, onboarding, relationship management, contract administration, and dispute resolution. Works within standardized procedures, exercises judgment on routine matters, escalates complex issues, and supports global operations while collaborating across geographies and cultures.

Oversee day-to-day accounting operations, ensuring accurate financial transactions and compliance with accounting principles, standards, and regulations. Responsibilities may include cost accounting, budget accounting, variance analysis, accounts payable and receivable, billing, and invoicing. The role works independently within defined guidelines, may mentor staff, oversee processes, and support leaders in setting priorities and completing tasks.

Supports day-to-day customer experience and administrative operations, including customer channel and case management, onboarding, relationship support, contract and dispute activities, documentation, and routine issue resolution. Handles customer queries accurately, follows standardized processes, maintains records, collaborates with internal stakeholders, and escalates complex matters appropriately. The role also requires adapting to new systems and maintaining compliance with established service standards.

Handle post-booking customer support for ocean logistics via email and chat: manage cases, resolve queries, coordinate internal teams to ensure shipment execution, documentation support, SLA adherence, and timely communication as single point of contact for the Africa region.

Provide post-onboarding email-based customer support: manage inquiries and cases, maintain relationships, resolve contracts/disputes, perform administrative tasks, follow processes, and escalate complex issues.

Handle inbound customer inquiries post-onboarding, manage cases, maintain customer relationships, resolve contract/dispute issues, perform administrative tasks per process, escalate complex issues, and collaborate with internal teams to ensure service quality.

Provide customer services within Maersk's Ocean business including channel and case management, onboarding, relationship management, and contract/dispute handling. Perform administrative and operational tasks with limited scope, escalate non-routine issues, and apply job-related training and on-the-job experience while working under supervision.

Provide post-onboarding customer support for ocean logistics: manage customer channels, handle case management, support onboarding and relationships, and assist with contract and dispute management. Perform administrative and operational tasks, apply standards, exercise independent judgment within guidelines, and resolve problems under supervision.

Manage a small portfolio of customer accounts to drive sales growth: identify client needs, build relationships, pursue new opportunities, perform market and competitor analysis, communicate pricing and policy updates, and maintain CRM records. Must support French-speaking customers (B2).

Manage indirect tax audits and submissions, represent the company before tax authorities, prepare and review supporting data and memos, track audit deadlines and risks, liaise with internal stakeholders and external consultants, and support tax controversy and compliance improvements.

Manage creation, maintenance, and implementation of ocean freight surcharges, ensuring pricing accuracy, compliance, and timely updates. Coordinate with cross-functional stakeholders, perform audits, resolve discrepancies, generate reports, support contract/tariff activities, and drive process improvements and automation to standardize operations and ensure governance.

Provide post-booking customer support for ocean logistics in the Africa region via email and chat. Manage case handling, coordinate with internal teams to ensure smooth shipment execution, resolve documentation and query issues, and maintain SLA adherence to drive customer satisfaction.