Jobs at Bloomreach

Provide L1 support for Bloomreach Content: triage and resolve customer issues via Zendesk, monitor system health and alerts, run diagnostics, escalate to L2/L3, participate in rotational on-call shifts, document troubleshooting and resolutions, and collaborate with support, infra, and engineering teams globally.

Drive the Search product roadmap at Bloomreach, focusing on AI, personalization, and data-driven decisions while ensuring customer engagement and market readiness.

Lead large, multi-team technical programs from definition through delivery, driving cross-functional alignment, risk and dependency management, governance rituals, executive reporting, and continuous improvement of execution frameworks to deliver cloud SaaS products.

Lead the architecture and evolution of Bloomreach's Search platform, mentoring engineers, shaping technical strategy, and ensuring system performance and scalability.

The Backend Software Engineer will enhance Bloomreach's search infrastructure, develop performance metrics, and utilize machine learning for anomalies detection and relevance improvements.

Design, develop, and implement ML models for search and recommendation systems. Collaborate with data engineers and scientists to integrate, enhance and scale ML solutions for personalization in various sectors.