Jobs at Equiniti

Performs clerical and administrative support duties, including accurate account and data processing, responding to routine enquiries, preparing written correspondence, meeting deadlines, maintaining quality and regulatory standards, and supporting team workloads. The role requires effective communication, basic planning, keyboard and system skills, attention to detail, and adherence to security, compliance, and company procedures.

Performs clerical and administrative support for client and non-client money reconciliation. Responsibilities include completing accurate reconciliation tasks, handling routine enquiries, escalating complex issues, meeting deadlines, maintaining regulatory and security compliance, protecting sensitive financial data, and supporting process improvements. The role requires clear communication, accurate written work, personal organization, keyboard and systems proficiency, knowledge of team procedures, and awareness of applicable regulatory requirements.

Handle inbound calls and emails from shareholders to answer queries and assist with buy/sell transactions within service standards. Escalate complex issues, meet quality and volume targets, follow procedures and regulatory requirements, and support team workload while improving processes.

Assist shareholders by phone and email with buying or selling shares, answer holding-related queries, follow service standards and regulatory procedures, and escalate complex issues appropriately. Contribute to team workload, identify process improvements, support daily team management, act as a subject matter expert for junior colleagues, and assist with training. Maintain accurate written and verbal communication while using operational systems effectively.

Assists shareholders with buying and selling shares through inbound calls and emails. Resolves basic customer queries, escalates issues when needed, meets service-level and quality standards, follows UK regulatory and company procedures, protects confidential information, and contributes to team workloads and process improvements.

Lead and maintain information security compliance programs, manage audits and control assessments (ISO 27001, SOC 2, GDPR, DORA, etc.), perform risk assessments, collect and validate audit evidence, track findings and remediation, support governance and reporting, respond to customer security questionnaires, and partner with stakeholders to drive compliance and risk reduction.

The Junior Finance Business Partner supports financial management and strategic decision-making, including budgeting, forecasting, and financial analysis for Central Functions.