Search the 4 jobs at Everise

The Specialist RTA will manage telephony and workforce systems, support scheduling, perform reporting and documentation, and ensure policy adherence. They will execute requests with accuracy and respond to operational changes in a timely manner.

The Assistant Manager - Workforce Management leads the workforce team to ensure client goals are met by analyzing and adjusting staffing levels based on work volume. The role involves monitoring service levels, creating scheduling matrices, preparing reports, and analyzing call patterns to enhance productivity.

The Lead Scheduler is responsible for building staffing strategies, monitoring call patterns, creating scheduling matrices, conducting shift bids, preparing reports, and ensuring optimal productivity within a call center environment.

The Assistant Manager - Finance will manage and analyze financial data, develop automated financial models, assist in budgeting, prepare forecasts, and collaborate with various stakeholders to enhance financial planning processes, all while maintaining strong attention to detail and adhering to company standards.