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The Content Specialist at Groupon ensures the accuracy and quality of product offerings on the platform by researching, vetting, writing, and editing deals. They are responsible for maintaining transparency and content integrity, performing data entry tasks, and handling stock images. The role involves collaborating with account owners and operations managers to ensure smooth deal flow and providing feedback on pipeline issues.

Interact with and support employees daily to provide solutions to technical requests, troubleshoot issues, and maintain IT environment. Field incoming requests to the Help Desk, ensure timely resolution, document problem-solving process, and learn about IT at scale.