We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary:
Develops strong personal and collaborative internal and external relationships to manage book of business (e.g. ACA, mid-size employer groups) to achieve customer satisfaction, revenue, membership, and earnings objectives.
Fundamental Components:
- Accountable for building and maintaining strong relationships with a locally-aligned book of business to ensure case renewal and retention. Responsibilities include delivering renewals, cross-sales, up-sales, and growing sales.
- Determine concerns/barriers for retention of customers; identify top concerns and review mitigation strategy with leadership. Discuss and present solutions and partners with internal partners to enhance customer experience.
- Collaborates with account team members and functional support areas on more complex product or service issues to ensure client’s needs are met.
- Offers creative product and service solutions to address client’s evolving needs.
- On an ongoing basis, monitors client’s product lines and services to ensure customer satisfaction.
- Responsible for the financial performance for assigned portfolio including negotiations with Plan Sponsor and Producer.
- Reviews and consultatively presents customer reporting with meaningful analytics, trending and insightful recommendations for additional programs and services.
- Required to communicate with internal and external parties telephonically and/or in person.
- Requires travel to offsite locations for in-person meetings.
Experience:
- 3-5 years in an account management environment at an insurance carrier or insurance consulting firm or experience in customer facing and product areas.
- Multi-functional experience, e.g., underwriting, actuary, underwriting, network, self-funding insurance.
- Experience making formal presentations.
- Active Life and Health Insurance license required, or the ability to obtain licensure shortly after hire.
Preferred Qualifications
- Proficiency in Microsoft Office Suite, particularly Excel.
- Experience using Salesforce.
- Ability to meet deadlines and make effective decisions.
- Strong time management and active listening skills.
Education:
- Bachelor' Degree or equivalent work experience (HS diploma + 4 years relevant experience)
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$46,988.00 - $121,543.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
