As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate an inclusive culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
CrowdStrike is seeking an Account Manager to be join the team and be responsible for ensuring that customers are thriving with our next generation endpoint technology. You will focus on high levels of adoption to ensure customer satisfaction as well as be drive all cross and upsell within your accounts. You will identify key customer MBO’s to drive a roadmap, milestones and creation of customer champions as a trusted advisor. The ideal candidate will have a strong track record of success, consultative selling approach, and hail from a SaaS or security company. You will need to be a great listener, strong communicator, as well as a curious and creative problem solver.
What You’ll Do:
-
Serve as the primary point of contact for clients while collaborating with Sales, Customer Success and Product to ensure the existing customer base is receiving the value they expect from their implemented solutions.
-
Achieve a quota of new sales growth within your select customer base each quarter.
-
Be a customer advocate, driving relationships with key customers and creating new champions.
-
Identify whitespace in existing accounts and create value based presentations to promote upgrades and cross-sells.
-
Consult with our existing customers to recommend additional solutions from the CrowdStrike portfolio.
-
Devise and execute account strategies and plans to maximize customer success and account growth.
-
Provide high touch customer service, including escalation and coordination of support issues as needed.
-
Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base.
What You’ll Need:
-
Track record of meeting or exceeding expectations in an individually focused, quota carrying role.
-
Technical aptitude and ability to learn new concepts quickly.
-
Exceptional written and verbal communication skills.
-
Must be a self-starter with the ability to work independently and also in a team environment.
-
A curious nature with a desire to learn and a competitive spirit.
-
High level of comfort handling client objections and negotiations.
-
Excellent time management skills.
-
Security or SaaS sales experience desired.
#LI-VD1
Benefits of Working at CrowdStrike:
-
Remote-friendly and flexible work culture
-
Market leader in compensation and equity awards
-
Comprehensive physical and mental wellness programs
-
Competitive vacation and holidays for recharge
-
Paid parental and adoption leaves
-
Professional development opportunities for all employees regardless of level or role
-
Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections
-
Vibrant office culture with world class amenities
-
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.
