Account Manager Client Servicing

Requisition Number: 2351027
Pharmacy Account Manager (Offshore) - Mandatory RxClaim & PBM Experience
Location: Gurugram, Noida, Hyderabad or Bangalore
We are looking for an experienced Pharmacy Account Manager with strong operational coordination, proactive planning, and reliable execution. This role is critical in ensuring seamless internal collaboration, maintaining high-quality service delivery, and driving continuous process improvements.
Key Responsibilities
Operational & Account Management

• Read, analyze, and interpret SOPs and operational reporting.
• Partner with cross-functional teams in a complex matrix environment to ensure high-quality service delivery.
• Review and evaluate current processes to identify efficiency and improvement opportunities.
• Facilitate resolution of escalated requests by coordinating with internal stakeholders.
• Address non-standard issues by translating concepts into actionable solutions.
• Manage complex daily tasks while closely collaborating with PAM team members and leaders.

Process Improvement & Reporting

• Proactively identify and support process improvement initiatives.
• Provide ongoing communication to leadership regarding concerns, risks, and feedback.
• Document and share best practices across teams.
• Serve as a Subject Matter Expert (SME) for assigned operational areas.
• Support impact reporting, root cause analysis, remediation, and 1/1 readiness activities.
• Monitor new products/groups, perform scenario testing, and drive daily progress updates.

Additional Responsibilities

• Maintain accurate documentation and tracking across activities.
• Anticipate operational needs and assist with proactive planning.
• Perform additional duties as assigned by leadership.

Required Skills & Qualifications

• Mandatory: RxClaim experience (Benifit Operations Manager or CS preferred).
• Mandatory: Pharmacy Benefit Management (PBM) experience with ability to work on reporting, issue management, and claims adjudication tools.
• Graduate
• Strong analytical, critical-thinking, and problem-solving capabilities.
• Prior experience in Account Management or supporting operational teams.
• Ability to work independently in a fast-paced production environment and manage multiple priorities.
• Experience with internal applications and reporting systems.
• Excellent communication skills, a positive attitude, and strong professionalism.
• Proficiency in Microsoft Office (Teams, Excel, Word, PowerPoint, SharePoint).
• Experience in project coordination or facilitation is a plus.
• Self-driven with the ability to seek stretch opportunities and expand skillsets.
  Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.