Manage assigned client accounts after onboarding, serving as the primary customer contact. Build relationships, align business objectives with CRM capabilities, drive product adoption and engagement, identify expansion opportunities, monitor account health, conduct reviews, and coordinate with Sales, Product, and Support to resolve issues and improve customer outcomes.
What will you do
1. Serve as the primary point of contact for assigned client accounts post-onboarding.
2. Build and maintain strong, long-lasting customer relationships with key stakeholders.
3. Understand client business objectives and align them with Sell.do’s CRM capabilities.
4. Drive product adoption, feature usage, and overall engagement to maximize customer ROI.
5. Identify upsell and cross-sell opportunities, collaborating with Sales to drive account growth.
6. Monitor account health metrics, proactively addressing risks and challenges.
7. Conduct regular check-ins, business reviews, and feedback sessions with clients.
8. Collaborate with Product and Support teams to ensure timely issue resolution and feature requests.
What you should bring to the table
1. 2–5 years of experience in Customer Success, Account Management, or Client Relationship roles—preferably in a SaaS or B2B tech environment.
2. Proven ability to manage multiple accounts while paying strong attention to detail.
3. Excellent interpersonal, communication, and problem-solving skills.
4. Experience working with CRM platforms or in the PropTech/Real Estate domain is a plus.
5. Ability to think strategically and advocate for the customer while balancing business goals.
6. Comfortable working in a fast-paced, collaborative team environment.
Similar Jobs
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Develop and maintain scalable fullstack web applications using ReactJS and related technologies. Collaborate with designers, backend developers, product owners, and DevOps teams to deliver features, integrate frontend and backend systems, optimize performance, troubleshoot defects, conduct code reviews, implement automated testing, and support Agile development. The role also includes documentation, production deployment collaboration, mentoring junior developers, and maintaining current knowledge of frontend and fullstack best practices.
Top Skills:
AgileBabelCSSCss PreprocessorsEnzymeExpress.JsGitHTMLJavaJavaScriptJestMongoDBMySQLNode.jsPostgresReact RouterReactReduxRestful ApisWebpack
Security • Cybersecurity
Own global revenue recognition under ASC 606 and accounting processes including commissions, COGS, and leases. Review tax provisions, returns, transfer pricing, and subsidiary filings; support external audits and cross-functional reporting. Lead accounting projects, process improvements, and AI-driven workflow automation. Requires a CA, Big 4 high-tech experience, strong US GAAP and revenue recognition knowledge, ERP experience, advanced Excel skills, and excellent communication.
Top Skills:
Ai Automation ToolsAsc 340-40Asc 606ExcelMS OfficeNetSuiteUs Gaap
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Manage partner rebate programs, revenue recognition, reconciliations, fluctuation analysis, audit support, and financial reporting under ASC 606 and SOX controls. The role requires collaboration with Finance, Alliance, Partner Relations, FP&A, and Accounting teams, while identifying automation and process improvements for rebate, contra-revenue, and close workflows. The position is office-based in Pune and works a US-aligned evening shift.
Top Skills:
Ai TechnologiesAlteryxAsc 606Erp SystemsExcelGoogle SheetsLookerNetSuiteSoxTableauUs Gaap
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
