Account Manager - Digital

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do
this by taking a fresh approach to building and delivering software that is affordable, quick to
implement, and designed for the end user. More than 50,000 companies -- from startups to public
companies -- around the world use Freshworks software-as-a-service to enable a better customer
experience] CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global
locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna,
Multichoice, OfficeMax, TaylorMade and Vice Media.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers.
The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation),
Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management
system).
Freshworks has received numerous accolades including 2019 Startup of the Year form Economic
Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best
Places to Work in 2020. Our suite of products has also been recognized by analysts including the
Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force
Automation.
While Freshworks has had incredible organic growth over the last few years, the company also has
made targeted acquisitions that add critical capabilities to the portfolio including Natural Language
Processing, Chatbots, Machine Learning, Social and Messaging Transformation.
Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital
and Tiger Global Management. More information is available at www.Freshworks.com.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential,
purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or
ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the
workplace creates a more vibrant, richer work environment that advances the goals of our employees,
our communities and our business.

Job Description

Job Role:
Looking for a highly skilled and experienced Account Manager to join our Sales team. As an Account
Manager, you will be responsible for maintaining and developing relationships with key accounts,
driving sales growth, achieving revenue targets, and maximizing customer lifetime value through
cross-selling and up-selling opportunities

• Develop and maintain relationships with key accounts, ensuring customer satisfaction and retention
• Identify new business opportunities in the US market.
• Within the portfolio of accounts managed and generate sales leads to achieve revenue targets.
• Build and manage a sales pipeline, including forecasting and reporting on sales metrics.
• Maximize customer lifetime value by identifying and pursuing cross-selling and up-selling opportunities
• Work closely with cross-functional teams, including product, marketing, and customer success, to ensure customer needs are met and exceeded.
• Collaborate with customers to understand their business needs and provide solutions that meet their requirements and stay up-to-date with industry trends, market developments.

Qualifications

• Proven track record of establishing themselves as a strategic trusted advisor to clients
• Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels.
• At least 1-2 years’ experience with software / IT sales.
• Very Strong written and verbal presentation/communication skills (ESSENTIAL)
• Self-starter who can own ongoing customer success of both large and small clients.
• Ability to report and share client’s status on a timely/pre-defined interval.
• Should be flexible to work in the night shift.

Additional Information

Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential,
purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and
ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the
workplace creates a more vibrant, richer work environment that advances the goals of our employees,

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.