Sprinto Logo

Sprinto

Account Manager (SMB) North America

Posted 24 Days Ago
Be an Early Applicant
Remote
Hiring Remotely in India
Mid level
Remote
Hiring Remotely in India
Mid level
Manage a high-volume portfolio of North American SMB accounts, owning renewals, forecasting, commercial negotiations, upsells, billing-risk mitigation, and account health. Use CRM workflows, dashboards, templates, and playbooks to prioritize accounts and maintain accurate records. Partner with Customer Success, Sales, Finance, and audit teams to resolve issues and drive retention. The role requires 2–4 years of account management, customer success, renewals, or sales experience, ideally in SaaS.
The summary above was generated by AI

Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers.

Sprinto autonomously executes tasks needed to maintain trust across compliance, audits, risk management, vendor risk, privacy, and AI governance, enabling organizations to maintain a strong, reliable trust posture without draining operational bandwidth and resources on repetitive tasks.

Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve raised $31.8M in funding to fuel our mission. Trusted by over 4,000 organizations across 75 countries, Sprinto helps organizations stay audit-ready, manage real-time risks, and scale fearlessly. With 300+ native integrations and AI-driven automation, Sprinto supports 200+ global security standards natively, including SOC 2, ISO 27001, GDPR, HIPAA, PCI-DSS, and more. Sprinto's extensible architecture enables organizations to build and support an infinite number of custom integrations and frameworks.

Founded in 2020 by second-time founders Girish Redekar and Raghuveer Kancherla, Sprinto powers compliance for organizations like Whatfix, Encora, Anaconda, Whatnot, Ultrahuman, WeWork, Everstage, AI Foundation, HackerRank, and many more.

Life as a Sprinter -

Nobody succeeds at Sprinto by staying in their lane.

We are organized around problems, not job titles. Sprinters take ownership beyond their role, solve hard problems, and care deeply about the impact they create. If something can be improved, fixed, or built, we don't wait for permission; we step in.

Being remote means we rely less on proximity and more on trust. We write things down, communicate openly, and move quickly because great teams aren't built by sitting together, they're built by pulling in the same direction.

We believe progress beats perfection, feedback is a gift, and doing the right thing matters, even when nobody is watching.

And while we move with urgency, we never move alone.

Where you'll leave your mark?

  • Own a high-volume Launch portfolio — renewals, upsells, and day-to-day relationships across a large book of startup and early-stage SMB accounts, prioritising by risk and value rather than treating every account the same way.
  • Run the renewal pipeline end to end — track renewals well ahead of expiry, forecast accurately, and close on time; a slow renewal is the fastest way to lose a low-touch account.
  • Negotiate commercial terms with confidence — pricing, discounts, and contract length, knowing when to hold firm and when to flex, especially on multi-year commitments.
  • Spot and close expansion opportunities — accounts ready to add frameworks (SOC 2 to ISO 27001, GDPR, HIPAA) or upgrade plans, pitched naturally within renewal conversations.
  • Get ahead of payment and billing risk — step in early on failed payments or lapsed billing before it turns into churn, one of the biggest causes of loss in this segment.
  • Work the system, not just the relationship — use CRM workflows, templates, and playbooks to manage volume efficiently, keeping renewal stage, risk flags, and outcomes logged in real time.
  • Partner cross-functionally with Customer Success, Sales, Finance, and the audit team to unblock renewals, resolve billing disputes, and report regularly on portfolio health.

The kind of builder we're looking for -

     

    • 2–4 years in account management, customer success, renewals, or sales, ideally in SaaS — experience in security, compliance, or GRC software is a plus, not a requirement.
    • A confident, direct negotiator — comfortable discussing price and terms without getting defensive or over-discounting.
    • Strong organisational discipline — able to juggle a large number of accounts at different stages without letting things slip, working off dashboards and structured playbooks rather than ad hoc outreach.
    • A clear, concise communicator, written and verbal — this is fast, high-volume outreach, not long relationship-building calls.
    • Analytical enough to read account data — usage, payment status, renewal date — and decide what to prioritise each day.
    • Resilient and proactive — comfortable with pushback, price objections, and the occasional lost account, and flags risk before it shows up in a report.
    • Curious about compliance and security — or willing to get up to speed quickly on SOC 2 and ISO 27001 to be a credible main point of contact for lean teams without their own compliance staff.

How we care for our Sprinters?
  • Work wherever you are: We are 100% remote, so you get to choose if you want to work from home, a cafe, the hills, or the beach.
  • Co-working, on the house: If co-working is your jam, we offer a generous annual allowance.
  • We care about your learning: We are invested in seeing you grow and commit USD 1,000 annually to help you level up your skills.
  • We count your spark, not your leaves: Unlimited leave so you can reset when you need to.
  • Your Safety Net, Woven In: Health insurance with coverage up to INR 10 lakh for you and your family, accident protection of an additional INR 10 lakh, and life insurance worth 3x your annual salary.
  • Workspace setup of your dreams: We chip in INR 35,000 to help you build a setup that works for you.

Inclusion & Diversity -

At Sprinto, talent, curiosity, and ownership matter more than where you come from. We hire people for the problems they can solve, the impact they create, and the way they help others succeed—not their background, identity, or personal circumstances. We believe the best teams are built when people with different perspectives come together around a shared ambition to build something meaningful.

We're proud to be an equal opportunity employer and are committed to creating a fair, inclusive, and accessible hiring process for everyone.

Similar Jobs

19 Minutes Ago
Easy Apply
In-Office or Remote
Easy Apply
Senior level
Senior level
Cloud • Information Technology • Security • Software
Lead India-based data engineering and machine learning teams, overseeing architecture, production MLOps, data pipelines, governance, modeling standards, and SaaS reliability. Partner with Finance, Sales, Product, Platform, Security, and executive stakeholders to deliver trusted analytics and production ML outcomes. Hire, mentor, and manage geographically distributed engineers, establish monitoring and rollback practices, and guide model development, evaluation, serving, and continuous improvement.
Top Skills: C++ClaudeCopilotCursorDatabricksDbtFivetranGeminiGoJavaNetSuiteNotebooklmPythonPyTorchSalesforceScikit-LearnSnowflakeSparkSQLTensorFlow
An Hour Ago
Remote
Gujarat, IND
Senior level
Senior level
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Leads SSD assembly equipment engineering to improve tool performance, availability, yield, quality, reliability, and cost. Establishes SPC and FD controls, preventive and predictive maintenance programs, spare inventory systems, productivity initiatives, equipment capability roadmaps, supplier collaboration, and benchmarking. Builds continuous improvement teams and develops personnel toward a Center of Excellence model. Requires an engineering degree, at least eight years of PCB assembly engineering experience, leadership, analytical problem-solving, and AI application capabilities.
Top Skills: Artificial IntelligenceCpk Process Capability AnalysisFailure Detection (Fd) MethodologyPcb Assembly EquipmentPredictive MaintenancePreventive MaintenanceSsd Assembly EquipmentStatistical Process Control (Spc)
An Hour Ago
Remote
Gujarat, IND
Senior level
Senior level
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Administers and supports enterprise physical security technologies, including Lenel OnGuard access control and Milestone XProtect video management systems. Troubleshoots integrated hardware, software, database, network, CCTV, and visitor management issues; supports investigations through system data analysis. Collaborates with IT, Facilities, Engineering, Security Operations, vendors, and integrators on upgrades and modernization projects while developing documentation, standardizing systems, and improving lifecycle management and operational processes.
Top Skills: Access Control SystemsActive DirectoryCctvGenerative AiLenel OnguardMilestone XprotectSQL ServerTcp/Ip NetworkingVideo AnalyticsVideo SurveillanceWindows Server

What you need to know about the Chennai Tech Scene

To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account