Account Supervisor - Client Support Group (Phone Team)

Job Description
Seize the opportunity to be part of Commercial and Investment Banking as an Account Supervisor now!
As an Account Supervisor within the Client Support Group, you will be reporting to either an Account Manager II Team Leader or an Account Manager III People Manager. Your role will involve frequent interactions with various internal teams across the firm as well as with our external clients. You will act as the primary point of contact for inbound client requests, specifically those related to transactional inquiries. Additionally, you will be responsible for performing outbound high-risk callbacks to clients and assisting them with any fraud-related inquiries.
Job Responsibilities:

• Actively listen and identify the client's needs while tactically executing solutions on their behalf.
• Act as a consultant, guide clients through the process each step of the way and educate them on the self-serve opportunities that exist
• Work in a team environment to maximize productivity in the most efficient manner.
• Build relationships with both internal and external clients.
• Demonstrate beginner knowledge of commercial treasury management products and services in support of the client's needs.
• Coordinate with Fraud Recovery Associates on the CB Fraud team regarding client inquiries.

Required qualifications, capabilities and skills:

• Bachelor's degree or 2+ years of equivalent work experience
• Relentless and versatile learner
• Highly organized with the ability to manage competing priorities
• Knows when to escalate complex and unusual issues
• Strong problem-solving skills with attention to detail
• Developing analytical and communication skills, both verbal and written
• Partnership and relationship-building skills
• Critical thinking abilities
• Client focus and tactical execution
• Developing collaboration and influencing skills
• Effective problem-solving, oral and written communication skills, with the ability to exercise sound judgment and make effective decisions

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.