Accounts Receivable Specialist- Billing

Accounts Receivable Specialist - Billing is responsible for managing day-to-day accounts receivable activities, including but not limited to customer invoicing, collections, cash application, account reconciliations, dispute resolution, and financial reporting. The role partners closely with Project Managers, Finance, Business Development, Operations, and external customers to ensure accurate billing, timely collections, and effective management of receivables.

The position plays a key role in maintaining healthy cash flow, improving collection performance, supporting audit requirements, and driving continuous process improvements across the Accounts Receivable function. 

Key Responsibilities

1. Customer Billing & Invoicing

• Prepare and issue invoices accurately and within agreed timelines.

• Validate supporting documentation before invoice generation.

• Review billing events and customer contracts to ensure invoice accuracy.

• Coordinate with internal stakeholders to resolve invoice-related discrepancies.

• Maintain invoice records and documentation in accordance with company policies.

• Support milestone, pass-through, investigator float, and service invoice processing.

2. Accounts Receivable Management

• Monitor customer accounts and outstanding receivable balances.

• Follow up with customers regarding overdue invoices.

• Manage collection activities through emails, calls, and meetings.

• Investigate and resolve payment delays and disputes.

• Escalate collection risks to management as required.

• Support achievement of AR aging and DSO targets.

3. Cash Application & Reconciliations

• Apply customer receipts accurately within established timelines.

• Perform account reconciliations and resolve unreconciled balances.

• Review unapplied cash and unidentified receipts.

• Investigate short payments, deductions, and disputed balances.

• Ensure AR ledgers are accurate and up to date.

4. Customer Service & Stakeholder Management

• Act as a primary contact for customer billing and payment inquiries.

• Build strong relationships with internal and external stakeholders.

• Collaborate with Project Managers and operational teams to resolve billing issues.

• Ensure professional and timely communication with customers globally.

5. Reporting & Analysis

• Prepare weekly and monthly AR reports.

• Generate aging reports and collection dashboards.

• Analyze collection trends and overdue balances.

• Provide management with collection forecasts and risk assessments.

• Support month-end and year-end financial reporting activities.

6. Process Improvement

• Identify opportunities to improve efficiency within AR operations.

• Participate in automation and system enhancement initiatives.

• Assist with implementation of standardized global AR processes.

• Support continuous improvement and best practice initiatives.

7. Audit & Compliance

• Ensure compliance with company policies and financial controls.

• Maintain complete audit trails and supporting documentation.

• Support internal and external audit activities.

• Protect sensitive financial and customer information.

Qualifications

Educational Requirements

• Master’s degree in commerce, Finance, Accounting, or related field.

• CA Inter, CMA, ACCA, CPA, or similar qualification would be advantageous.

Experience Requirements

• 3 to 5 years of experience in Accounts Receivable, Billing, Collections, or Finance Operations.

• Experience working within a multinational organization preferred.

• Exposure to project-based billing environments is desirable.

• Experience supporting international customers across APAC, Europe, or North America preferred.

Technical Skills

Accounting & Finance

• Accounts Receivable Management

• Customer Billing

• Collections Management

• Cash Application

• Account Reconciliations

• Credit Control

• Financial Reporting

Systems Knowledge

• FinancialForce

• Oracle

• NetSuite

• Microsoft Dynamics

• Other ERP platforms

Advanced Excel Skills

• Pivot Tables

• XLOOKUP / VLOOKUP

• SUMIFS

• INDEX MATCH

• Conditional Formatting

• Data Validation

• Dashboard Reporting

• Aging Analysis

Behavioral Competencies

Communication Skills

• Strong verbal and written communication.

• Ability to communicate effectively with global stakeholders.

Analytical Thinking

• Strong problem-solving capabilities.

• Ability to identify root causes and recommend solutions.

Customer Focus

• Commitment to delivering excellent customer service.

• Ability to manage customer expectations professionally.

Attention to Detail

• High level of accuracy in financial transactions.

• Strong organizational and follow-up skills.

Teamwork

• Ability to collaborate effectively in cross-functional teams.

• Positive and proactive approach to work.

Adaptability

• Comfortable working in a fast-paced, dynamic environment.

• Flexible to support global business operations.

Key Performance Indicators (KPIs)

• Invoice Accuracy Rate

• Collection Effectiveness Index

• Days Sales Outstanding (DSO)

• Overdue Receivables Percentage

• Cash Application Accuracy

• Customer Query Resolution Time

• Month-End Close Timeliness

• Process Improvement Contributions

• Stakeholder Satisfaction Ratings

Preferred Experience

Candidates with experience in the following areas will be highly regarded:

• Clinical Research / CRO Industry

• Project-Based Billing

• Pass-Through Cost Billing

• Investigator Float Management

• Multi-Currency Transactions

• Global Collections

• Credit Review & Risk Assessment

• Finance Transformation Projects

• ERP Implementation or Automation Initiatives

Novotech is proud to offer a great workplace. We are committed to being an employer of choice for gender equality and providing an inclusive work environment where everyone is treated fairly and with respect. Our team members are passionate about what we do, but we understand work is only one of the things that is important to them. We support our team members with flexible working options, paid parental leave for both parents, flexible leave entitlements, wellness programs and ongoing development programs. We are looking for people who are passionate about working clinical research and biotech, including people who identify as LGBTIQ+, have a disability or have caring responsibilities. We are a Circle Back Initiative Employer and commit to respond to every application. We look forward to talking to you about working at Novotech.

• 1. Customer Billing & Invoicing

• Prepare and issue invoices accurately and within agreed timelines.

• Validate supporting documentation before invoice generation.

• Review billing events and customer contracts to ensure invoice accuracy.

• Coordinate with internal stakeholders to resolve invoice-related discrepancies.

• Maintain invoice records and documentation in accordance with company policies.

• Support milestone, pass-through, investigator float, and service invoice processing.

• 2. Accounts Receivable Management

• Monitor customer accounts and outstanding receivable balances.

• Follow up with customers regarding overdue invoices.

• Manage collection activities through emails, calls, and meetings.

• Investigate and resolve payment delays and disputes.

• Escalate collection risks to management as required.

• Support achievement of AR aging and DSO targets.

• 3. Cash Application & Reconciliations

• Apply customer receipts accurately within established timelines.

• Perform account reconciliations and resolve unreconciled balances.

• Review unapplied cash and unidentified receipts.

• Investigate short payments, deductions, and disputed balances.

• Ensure AR ledgers are accurate and up to date.

• 4. Customer Service & Stakeholder Management

• Act as a primary contact for customer billing and payment inquiries.

• Build strong relationships with internal and external stakeholders.

• Collaborate with Project Managers and operational teams to resolve billing issues.

• Ensure professional and timely communication with customers globally.

• 5. Reporting & Analysis

• Prepare weekly and monthly AR reports.

• Generate aging reports and collection dashboards.

• Analyze collection trends and overdue balances.

• Provide management with collection forecasts and risk assessments.

• Support month-end and year-end financial reporting activities.

• 6. Process Improvement

• Identify opportunities to improve efficiency within AR operations.

• Participate in automation and system enhancement initiatives.

• Assist with implementation of standardized global AR processes.

• Support continuous improvement and best practice initiatives.

• 7. Audit & Compliance

• Ensure compliance with company policies and financial controls.

• Maintain complete audit trails and supporting documentation.

• Support internal and external audit activities.

• Protect sensitive financial and customer information.

• Educational Requirements

• Master’s degree in commerce, Finance, Accounting, or related field.

• CA Inter, CMA, ACCA, CPA, or similar qualification would be advantageous.

   

• Experience Requirements

• 3 to 5 years of experience in Accounts Receivable, Billing, Collections, or Finance Operations.

• Experience working within a multinational organization preferred.

• Exposure to project-based billing environments is desirable.

• Experience supporting international customers across APAC, Europe, or North America preferred.