ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.
About the role
We are seeking an experienced and motivated individual who hold good proven expertise in collections and account follow-ups. The ideal candidate will be confident in handling a high volume of calls and emails, with hands-on experience using leading ERP and CRM applications. This role requires strong individual performance, attention to detail, and an active interest in leveraging AI-based solutions for process stabilization and improvement.
Shift : 5 PM IST to 2 AM IST / 7 PM IST to 4 AM IST (Flexible to adapt according to the business requirement)
What You'll Do:
- Make collection calls to customers/accounts.
- Send and track collection-related emails daily.
- Manage end-to-end collections activities, including follow-ups, dispute resolution, and payment status updates.
- Ensure timely escalation of overdue accounts and maintain accurate records in systems.
- Utilize applications like SAP, Salesforce, and High radius for account tracking and reporting.
- Partner with internal teams to stabilize collection processes and explore AI-driven improvements.
- Deliver results as an individual contributor, ensuring productivity and quality standards are consistently met.
What You Bring:
- Educational Qualification: B.Com Or other relevant Degree
- 3 to 4 years of experience in B2B collections, preferably in an international process.
- Strong communication skills with the ability to handle challenging conversations.
- Willingness and ability to work in night shifts (5 PM IST to 2 AM IST / 7 PM IST to 4 AM IST)
- Proficiency in SAP, Salesforce, and HRC (or similar ERP/CRM platforms).
- Strong interest in collection process stabilization using AI tools/technologies.
- Highly self-driven and able to work with minimal supervision.
- Comfortable in working on hybrid model (3 Days work from Office and 2 days Work from Home)
Preferred Skills:
- Exposure to global client accounts and cross-cultural communication.
- Analytical skills to track collection trends and suggest improvements.
- Familiarity with productivity and reporting dashboards.
About us:
ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
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ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
Top Skills
ZoomInfo Chennai, Tamil Nadu, IND Office
11th Floor, GLOBAL INFOCITY PARK, Chennai, India, 600096
