Administration Assistant

Administration Assistant

Administration Assistant

Location: Chennai

Contract: Permanent

Hours: Full time

Job Profile: Executive assistant

Salary: Competitive

Reference number: JR100558

Closing Date: 30 April 2025

Description of role:

You will be part of the TWI India team based in Chennai, which collaborates to streamline administrative processes, ensuring accuracy, timeliness and efficiency in all aspects of operations primarily related to training and examination services.

You will play a crucial by contributing towards smooth flow of operations and optimising administrative functions. This position requires a proactive, teamworking, thoroughgoing individual with strong communication and courtesy skills.

While working in a cross-functional environment, you will be responsible for coordinating with internal/ external stakeholders, preparing, reviewing and editing reports, proposals and other documents in line with house-style guidelines, event scheduling, ensuring timely response to customer queries and concerns, ensuring compliance with the IMS and other relevant regulations as may apply to the business.

You will take responsibility to challenge and develop yourself for excellent customer service to national and international customers.

Key responsibilities:

• Contributes toward continuous improvement in administration functions, tools, and techniques.

• Contributes toward effective implementation of administration strategies.

• Supports courteous and efficient office environment, ensuring all tasks are completed in timely manner

• Maintain necessary records and documentation as necessary to remain aligned with IMS and other applicable guidelines and regulations. Ensure systematic organisation for easy retrieval of information.

• Ensure accuracy in maintaining and processing course participant records such as enrolment forms, attendance, feedback etc

• Ensuring timely response to customer queries via email or telephone

• Collaborate with the training department, lecturers, consultants, and invigilators in administrative duties to ensure efficient flow of information

• Participating in general office administration

• Undertake any other duties as assigned by the line manager.

• Collaborate with Company representatives, Marketing and Finance team to ensure accurate and timely flow of processes.

• Effectively communicate the Company’s value proposition to relevant stakeholders
• Effectively facilitating the relevant communication with internal and external stakeholders

• Focus on customer satisfaction to foster loyalty and long-term retention by addressing needs and concerns in time.

• Timely follow-up with interested parties to ensure any queries from customers and external stakeholders are resolved in time.

Stay updated and open to learn tools and technologies that can help improve admin processes

For further details, please click on the Job Description link below:

https://www.twi-global.com/pdfs/careers/JR100558-Job-Description-Administration-Executive.pdf

Travel:

This position may require regular travel both in India and abroad.

About us:

TWI Ltd is a world expert in engineering, materials and joining technologies with significant property assets. We provide industry with advice and know-how in design, fabrication, failure analysis and prevention.

We offer opportunities to collaborate with inspiring and expert teams and a supportive environment in which you are actively encouraged to share your ideas and continually develop your own skills and knowledge.

If you are looking to join an organisation that is fuelled by innovation, teamwork, and openness, this role could be for you.

Diversity statement:

TWI Ltd is committed to treating all employees fairly and to being an inclusive employer. Our aim is to create a work environment where our employees can reach their full potential.  We put Equality, Diversity and Inclusion at the heart of our people practices to attract, develop and retain the best talent.

Inclusion:

We recognise that it’s the differences of our people that gives us our competitive edge and enables us to maintain our world leading reputation. This is why we are committed to ensuring there is diversity across every level of our organisation; representative of the Members and societies we serve. We have made Inclusion our number one corporate value to demonstrate our commitment to ensure it is at the core of everything we do at TWI.

Why work for TWI?

We offer a competitive salary, share-in-success bonus scheme, generous pension scheme (both employee contribution (flexible amount) and TWI contribution (up to 10% of salary), holiday, Insurance coverage, career development and training.

We know that balancing work and personal life can at times be challenging. This is why we continue to review and implement family friendly policies including hybrid working, flexible working, enhanced maternity pay and paid parental leave.

TWI Values:

Our six values provide a point of reference for the way we expect our people to operate and behave.

• Inclusion: Valuing the contribution from every individual, creating value for our customers
• Teamwork: Building effective working relationships, we accomplish more together
• Adaptability: Engaging positively with change to meet the needs of the business
• Taking Responsibility: Achieving our objectives and personal development
• Innovation & Expertise: Championing new ideas and sharing knowledge to solve industry problems
• Customer Focus: Building trusting relationships with our customers