Lead planning, design, delivery and promotion of a customer-service chatbot management platform. Use AI and big data to improve CS operations (corpus training, SOPs, assistant replies, summaries). Collaborate with engineering, UX, and CS teams. Monitor KPIs and user cases to drive product improvements.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities
- Responsible for the overall planning, design, delivery and promotion of CS bot management platform(knowledge base, chat flow, ticket center, etc.)
- Use big data and AI to improve the working efficiency of CS operations including corpus training, SOP design, assistant reply and case summary, etc.
- Collaborate closely with cross-functional teams including engineering, UI/UX design, and CS operations team to achieve product objectives.
- Review CS bot KPI and user cases regularly and find valuable insights to guide product improvements.
Requirements
- Bachelor degree or above.
- Must have product design experience in CS bot.
- Have a good communication skills with multiple stakeholders.
- Process strong data analysis and user insight skills.
- Excellent problem solving and analytical skills.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Similar Jobs
Other
The Senior Account Manager will manage and grow key wholesale telecom accounts in Asia, ME, and Africa, focusing on margin growth, strategic partnerships, and performance optimization through effective negotiation and market analysis.
Artificial Intelligence • Marketing Tech • Sales • Software
Lead and scale the engineering organization for a regulated digital-asset custody platform. Own hiring, org design, engineering operations (on-call, incidents, release hygiene), delivery against roadmaps, audit and regulator readiness (SOC 2, SAMA, ISO 27001), and cross-functional alignment. Amplify an existing small, specialized team to meet regulatory and institutional requirements while preserving culture and retention.
Top Skills:
Aurora PostgresAWSBitcoinClickhouseEthereumGithub ActionsGoHsmKubernetesMpc/TssRustSolanaTemporalTerraformThreshold Signing ProtocolsTypescript
Artificial Intelligence • Marketing Tech • Sales • Software
Own the cryptographic core: select and evolve MPC/TSS schemes, author protocol reviews, implement and review Rust/Go production crypto, lead audit responses, prepare incident fixes, publish and represent externally, and teach/mentor engineers while scaling the crypto function.
Top Skills:
Bls ThresholdCggmp21Dkls23FrostGg18Gg20GoLattice-Based ThresholdMpcMulti-Party-EcdsaRaccoonRustSparkleTss
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
