Amazon Connect Data Specialist

Management Level

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.  

EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide.

Capitalising on India’s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Job Summary:

EQ are seeking a talented Amazon Connect Data Specialist to join our Unified Communications team. If you're passionate about contributing to innovative CCaaS solutions and enhancing customer experiences through data driven insights, this opportunity is for you.

Position: Amazon Connect Data Specialist

Key Responsibilities:

• Subject matter expert of data requirements within a Contact Centre environment
• Own the data relationship with EQ Data Office, Management Information & Business Stakeholders across all EQ divisions
• Provide data input & guidance during the discovery, design and build phases to ensure the data requirement are achieved and accurate for Amazon Connect
• Own all aspects of data management and output for Amazon Connect including integrations leveraging AWS data
• Collect, clean, validate and process data from multiple sources ensuring accuracy and completeness.
• Define & govern data best practice
• Build and develop reports in conjunction with wider EQ stakeholders

Technical Abilities:

- Hands-on experience with Amazon Connect leveraging knowledge of AWS services (Lambda, DynamoDB, S3, SES, SNS, Lex, Bedrock, API Gateway, Contact Lens, CloudWatch, CloudTrail etc..) to support contact centre solution development.

- Proficiency with Amazon Connect / AWS data, MS Fabric, Databricks and Data Transformation.

- Extensive experience of Business Intelligent tools - Power BI & QuickSight.

- Programming: Expert in Python, SQL or another programming language with data manipulation and extraction. and experienced with Terraform.

- DevOps knowledge and exposure to AWS Terraform and Pipeline deployments.

- AWS Certifications are beneficial such as AWS Certified Solutions Architect, Data Analytics, Machine Learning but are not essential.

Behavioural Expectations:

- Communication Skills: Excellent written and spoken communication abilities.

- Collaborative Mindset: Build strong connections and work well with stakeholders.

- Eager Learner: Enthusiastic about learning and sharing knowledge.

- Independent Worker: Capable of working without direct supervision.

- Centralized Support: Provide voice and video support to internal stakeholders.

- Stakeholder Collaboration: Work effectively with various levels of management.

- Vendor Management: Engage and manage third-party vendors.

- Problem Solving: Troubleshoot and resolve technical issues.

- Troubleshooting: Resolve issues quickly and efficiently in voice and network systems.

- Learning and Development: Continuously expand knowledge of Amazon Connect, AWS services, and contact centre technologies.

- Stay Current: Keep up with the latest trends in cloud, data and managed services.

Benefits:
Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

• 3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives  
• Business related certification expense reimbursement
• Comprehensive Medical Assurance coverage for dependents & Parents
• Cab transport for staff working in UK & US shift
• Accidental & Life cover 3 times of concerned CTC

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.