MTN Group Logo

MTN Group

Analyst - Customer Analytics North East.Marketing NG

Posted An Hour Ago
Be an Early Applicant
Remote
Hiring Remotely in Nigeria
Mid level
Remote
Hiring Remotely in Nigeria
Mid level
The Analyst - Customer Analytics role focuses on regional business intelligence, delivering analytics, identifying underperforming markets, and supporting marketing strategies through data integration and insights.
The summary above was generated by AI
Reports To: Manager - Geo-Marketing Analytics

Division: Marketing


Mission:
  • To assist in collecting, evaluating, and preparing research and/or other complex statistical data, narrative reports or presentations, and recommendations to have a better understanding of the customers’ needs at a micro-market level.

Description:
  • Own regional BI architecture:
    • Power BI dashboards
    • Automated data pipelines
    • Single version of truth for the region
  • Deliver state, LGA, cluster, and site-level analytics across:
    • Revenue
    • Subscribers
    • Usage (Voice/Data)
    • Quality of Experience 
    • Site profitability
  • Proactively identify:
    • Underperforming micro-markets
    • White spaces and demand gaps
    • Early warning signals (churn risk, congestion, site profitability)
  • Replace static reporting with predictive and prescriptive insights.
  • Handle advanced ad-hoc analytics for RGM and regional leadership.
  • Support localized go-to-market strategies:
    • location-specific offers
    • Channel mix optimization
    • Sales deployment targeting – GC opportunity mapping
  • Integrate external data (population, income proxies, mobility, POIs) into insights.

Education:
  • First degree in Economics, Statistics, Mathematics, Computer science, Engineering, or any related field.
  • Fluent in English. 

Experience:
3-7 years’ working experience which includes:
  • 2 years in a business analyst or business analyst support role
  • 2 years’ work experience within data analysis, programming, reporting or general business experience, including formal business/market analysis and data manipulation/ mining experience. 
  • Understanding of Marketing Analytics by channel
    About Us

    We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.

    At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

    Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be - it is in our DNA.

    As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

    Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

    We are delighted that you consider us your career partner to make a mark in the world. We wish you a rewarding career.

    Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

    Obsessions: How We Do It

    The behaviors that keep our culture strong and safe.

    1. Light It Up!

    Always Do This:

    🔹 Bring all your heart and all your smarts to us.

    Never Do This:

    ❌ Never doubt your value here or let anyone else do it. And never do it to anyone yourself.

    2. Raise Your Hand. Speak Your Mind.

    Always Do This:

    🔹 Respectfully but firmly challenge any threat to what we stand for.

    Never Do This:

    ❌ Never hesitate to tell the truth as you see it, to whoever you have to tell. And never cause others to fear telling you.

    3. Collaborate. Don’t Isolate.

    Always Do This:

    🔹 Share what you know and respect what others can teach you.

    Never Do This:

    ❌ Never think that you are great unless you help make others great too.

    4. Things Always Get Better Here.

    Always Do This:

    🔹 Take your own steps forward to improve and strengthen us.

    Never Do This:

    ❌ Never believe or cause others to believe that "not now" means "not ever."

    Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

    Then, join MTN Nigeria!

    Welcome to our Y’ello Family, where our people are our most critical competitive assets.

    If you are passionate about working for a brand that believes in YOU, invests in YOU, and delivers the best value to those we serve, then THIS is the place.

    Our Employee Value Proposition enables you to:

    🟡 Work with meaning

    🟡 Connect to develop

    🟡 Thrive in positivity

    🟡 Grow with purpose

    Live inspired.

    It’s a great place to work! Take that bold step and apply today!

    *Eligible Females and People with Disabilities are encouraged to apply.

    *MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications. 

    *MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

    For whistle blowing and reporting fraudulent recruitment activities, contact us via [email protected]

    By applying for this job, I am confirming that I have completed the job application privacy notice on MTN Nigeria job site (https://www.mtn.ng/career/).

    Top Skills

    Power BI

    Similar Jobs

    An Hour Ago
    Remote or Hybrid
    Senior level
    Senior level
    Financial Services
    The Legal & Compliance Manager oversees legal advisory, compliance programs, risk management, and regulatory matters, ensuring adherence across all Pula entities and jurisdictions.
    Top Skills: AmlCompliance FrameworksData ProtectionEsgKyc
    Mid level
    Big Data • Other • Financial Services
    The Analyst will manage regional BI architecture, deliver analytics for micro-markets, replace static reporting with predictive insights, and support localized marketing strategies. Requires advanced data analysis and programming knowledge.
    Top Skills: Power BI
    Mid level
    Big Data • Other • Financial Services
    This role focuses on managing customer accounts, ensuring quality support, handling debt processes, and driving service improvements in the telecommunications sector.
    Top Skills: Ai ToolsGoogle ApplicationsExcelMs OutlookMs Word

    What you need to know about the Chennai Tech Scene

    To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.

    Sign up now Access later

    Create Free Account

    Please log in or sign up to report this job.

    Create Free Account