The Analyst/Senior Analyst role focuses on supporting the origination and management of deposit products, ensuring exceptional customer experiences. Responsibilities include processing applications, managing customer communications, and working alongside operations teams. The role requires a basic understanding of banking products and effective communication skills to fulfill various operational tasks efficiently.
The key responsibility of this role is to support the origination and in-life management of deposit products by ensuring an exceptional customer journey throughout the product life cycle.
Job Responsibilities:
- As part of the Offshore Operations team, the Operational Support Specialist is a key point of contact for the Onshore Operations team.
- Working closely with the Onshore Teams to ensure the efficient and compliant completion of Deposit tasks.
- Cross functional in nature, the role will involve supporting the origination and in-life management of retail and SME deposits applications in addition to new product initiatives.
- Processing all applications through a workflow system effectively, within agreed SLAs and KPIs, and in line with company policies and procedures.
- Dealing with various tasks received in processing queue as per the application received for retail deposit customer.
- Sending appropriate Emails to customers as per the application received
- Processing of Customer Emails (instructions/queries)
- Processing of Customer documents & validation them in-line with Bank’s policy.
- Processing of Funds received for deposit customers through various channels.
- Creation of accounts based on request from clients.
- Processing of Customer maturity & notices emails.
- Effectively complete ad-hoc tasks and initiatives as directed across the business.
- Support other BAU requirements of Operations teams aside from primary activities.
- Have a clear understanding of Role of Operations in the Life Cycle of Product.
Daily Operation Tasks will include:
Skillsets required:
- Understanding of the Banking Industry.
- Basic knowledge of corporate/retail banking products & concepts.
- Excellent communication both oral & written required.
- Computer literate and the ability to work on a variety of IT platforms.
- Should be a team player
Personal attributes:
- Energetic, enthusiastic, driven to go the extra mile.
- Flexible, eager to learn.
- Open to occasional weekend work and/or evening hours when and if required.
- Willingness to work flexibly and as part of ONE team, helping out in different business areas as required.
- Passionate about delivering excellence in service and quality.
Academic Qualifications:
- Graduate/Post Graduate degree in Finance. Any relevant experience in operations in banking domain is an add-on advantage.
Top Skills
Banking Industry
Corporate Banking
Customer Service
It Platforms
Retail Banking
Workflow Systems
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