Job Summary
At ResMed, our Analytics products help customers turn EHR data into actionable insights through intuitive dashboards and reports. The Analytics Consultant plays a client-facing, consultative role focused on helping customers maximize value from existing MyAnalytics dashboards and datasets, without modifying underlying data models or creating net-new metrics.
This role bridges customer needs, analytics usage, and product strategy by translating business and clinical questions into effective dashboard configurations, views, and workflows. The consultant enables personalization at scale while ensuring long-term sustainability and alignment with core and premium analytics offerings.
This position requires availability during US business hours to support customer engagements.
Key Responsibilities
Customer Enablement & Analytics Consulting
- Partner directly with customers to understand their clinical, financial, or operational reporting needs
- Translate customer questions into clear, actionable dashboard configurations using existing MyAnalytics assets
- Guide customers through personalization of PowerBI dashboards, including:
- Applying and configuring filters and slicers
- Rearranging visuals and report layouts
- Creating and managing bookmarks and report views
- Organizing report pages and workspace views
- Lead live working sessions (“show & guide” or “build together”) to help customers confidently use analytics in decision-making
- Help customers interpret metrics correctly and connect insights to real-world actions
- Help customers understand why metrics move, not just what the numbers show
Power BI Dashboard Support
- Customize dashboards in Power BI (browser) Service using existing datasets and measures only
- Improve usability, clarity, and relevance of reports without altering the semantic model
- Ensure changes align with product standards, data governance, and design guidelines
- Troubleshoot common Power BI issues related to visuals, filters, permissions, and user experience
Stay current on Power BI features relevant to report consumers and authors
Cross-Functional Collaboration
- Partner closely with Analytics Product Managers and Engineering to:
- Share recurring customer requests and usage patterns
- Identify opportunities for product or premium offering enhancements
- Validate when custom requests should be standardized
- Document repeatable consulting patterns, configurations, and best practices
- Act as a bridge between Services, Product, and Support to reduce ad-hoc escalations
Growth & Technical Development
- Build foundational knowledge of MyAnalytics architecture, available datasets, and standard dashboards
- Contribute to internal and external enablement materials (training guides, use case examples, FAQs)
- Support onboarding and knowledge-sharing for other teams interacting with MyAnalytics customers
- Assist with UAT validation and post-release review of analytics changes impacting customers
Required Qualifications & Experience
- 3+ years of experience in Analytics, BI, Reporting, or Data Consulting
- Hands-on experience working with Power BI dashboards and reports
- Strong understanding of:
- Power BI visuals, filters, slicers, bookmarks, and layouts
- Power BI Service (workspaces, apps, sharing, permissions)
- Experience working directly with customers or business stakeholders
- Excellent verbal and written communication skills
- Ability to explain analytical concepts clearly to non-technical audiences
- Strong time management skills and ability to support multiple customers
- Willingness and ability to work US business hours
Preferred Qualifications
- Experience in healthcare analytics, EHR data, or regulated industries
- Clinical, financial, or operational domain expertise
- Familiarity with analytics enablement, training, or consulting models
- Comfort working in environments with complex data models (without modifying them)
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
