Seeking a ServiceNow Developer for ITSM module to design, configure, and customize ServiceNow, enhance service delivery, integrate workflows and support application processes.
Job Purpose and Impact
A ServiceNow Developer specializing in the ITSM module, responsible for designing, configuring, and customizing ServiceNow tool to support IT service management processes. Expertise includes Incident, Problem, Change, Request, and Knowledge Management, along with workflow automation and integrations to improve service delivery and operational efficiency. Collaborates closely with stakeholders to translate business requirements into scalable technical solutions while ensuring platform stability, performance, and best practices
Key Accountabilities
Qualifications
A ServiceNow Developer specializing in the ITSM module, responsible for designing, configuring, and customizing ServiceNow tool to support IT service management processes. Expertise includes Incident, Problem, Change, Request, and Knowledge Management, along with workflow automation and integrations to improve service delivery and operational efficiency. Collaborates closely with stakeholders to translate business requirements into scalable technical solutions while ensuring platform stability, performance, and best practices
Key Accountabilities
- APPLICATION CONFIGURATION MANAGEMENT: Sets up and maintains application configurations to meet user and business requirements while developing and recommending improvements to standard and moderately complex application support processes and procedures.
- APPLICATION DEVELOPMENT & DEPLOYMENT: Performs programming, configuration, testing and deployment of fixes or updates for application version releases.
- Configure and customize ITSM modules (Incident, Problem, Change, Request, CMDB)
- Develop Business Rules, Client Scripts, UI Policies, Script Includes, and Workflows/Flows
- Implement Service Catalog items and approvals
- Build integrations using REST/SOAP APIs and MID Server
- Maintain CMDB health and data integrity
- Perform unit testing, debugging, and platform upgrades
- Follow ServiceNow best practices and governance standards
- Provide technical documentation and support to end users
- USER COMMUNICATION & SUPPORT: Keeps an open channel of communication with users and responds to standard and moderately complex application support requests and needs.
- APPLICATION SUPPORT: Conducts advanced and complex application support activities to deliver on business outcomes.
- STAKEHOLDER MANAGEMENT: Works with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals.
Qualifications
- Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.
Top Skills
APIs
Rest
Servicenow
Soap
Similar Jobs at Cargill
Food • Greentech • Logistics • Sharing Economy • Transportation • Agriculture • Industrial
The role involves building and supporting IT applications, managing incidents, communicating with users, vendor management, and enhancing application configurations.
Top Skills:
Change ManagementIncident ManagementIt Service Management
Food • Greentech • Logistics • Sharing Economy • Transportation • Agriculture • Industrial
The job focuses on gathering, processing, and analyzing datasets to generate insights, create reports, and collaborate with teams to ensure data integrity.
Top Skills:
Power BIPythonRSQL
Food • Greentech • Logistics • Sharing Economy • Transportation • Agriculture • Industrial
Design and develop software applications, collaborate with teams, perform testing and debugging, provide technical support, and improve deployment processes.
Top Skills:
.Net Core.Net FrameworkAzureC#CSS3DapperEntity FrameworkGitHTML5JavaScriptPostgresReactSQL ServerTypescript
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
