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Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.
Application support engineer with at least 2 years of experience for an open position in the 24/7 application support team.
Technical Skills
- Proficient in Windows Administration
- Strong technical skills in IIS, MSSQL, and scripting languages are required.
- Knowledge of Azure and DevOps is an advantage.
- Basic networking knowledge
Essential skills
- Candidates must have a strong grasp of application support procedures and functions.
- They should possess a clear understanding of L1/L2/L3 roles and responsibilities.
- Candidates should be capable of independently managing and taking ownership of resolving incidents from start to finish.
- Strong communication skills are necessary to interact regularly with clients.
- Work closely with development teams and QA teams to ensure smooth application integration and deployment.
- Manage and prioritize incidents, service requests, and change requests related to applications. Document and track issues using a ticketing system.
Required Qualifications
- Bachelor’s degree in computer science or related field
- Proven experience in a technical support or customer service role
- Strong understanding of software applications and systems
- Excellent problem-solving and troubleshooting skills
- Ability to communicate technical information effectively to non-technical users
- Experience in documenting processes and procedures
Desired Skills and Experience
Application Support, IIS, SQL, Windows Administration, DevOps, and Azure
Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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Orion Innovation Chennai, Tamil Nadu, IND Office
Ambit IT Park, Ambit Park Road Ambattur Industrial Estate, Chennai, India, 600 058
