Provides technical service and support for postpress machinery, including diecutters, folder gluers, and foil-stamping equipment. Responsibilities include equipment demonstrations, installations, training, troubleshooting, major repairs, technical escalations, customer complaint resolution, quotations, technician coordination, field modifications, and service-process improvement. The role supports sales activities and field technicians while ensuring adherence to service, quality, productivity, and customer-satisfaction standards. Extensive travel across India is required.
Are you looking for a challenge? That's what we offer!
Job Description : Application Specialist – PostPress
Desired Profile:
- BE/B.Tech/Diploma in Printing technology is preferrable.
- Relevant work experience from 6 to 8 years in Postpress machineries, especially in Diecutters Folder Gluers and Foil stamping
- Excellent business communication in English is mandatory
- Willing to travel extensively across India.
- Deliver high level of technical service and support to both internal and external customers in installations and servicing of equipment as per the guidelines of Heidelberg Service Department.
- Support sales operation with respect to technical issues, customer complaints and sales opportunities.
- Develop customer support standards by ensuring first time fix of service issues, improved customer response time and efficiently manage overall customer satisfaction.
- Demonstrate leadership in developing and living up to Heidelberg’s new values (Listen, Inspire, Deliver) to optimize the results of the SSU business.
Responsibilities:
- Ability to understand requirements and advise technical solutions as per guideline.
- Expedite the escalation of technical issues to Regional Service Support and the Factory as needed.
- Should handle Demo, installation and training of of Diecutters Folder Gluers and Foil stamping
- Adhere to service policies, guidelines, and performance standards during the execution of assigned tasks, services, or installations.
- Provide comprehensive support to field team technicians, including branches, in resolving significant technical challenges.
- Assist Team Lead/Spare Parts Team/ in managing customer complaints concerning service disputes.
- Ensure prompt assignment of qualified technicians to service jobs without delay.
- Prepare accurate quotations for external service requests.
- Manage and supervise major repairs and overhauls.
- Provide valuable service insights to enhance customer satisfaction.
- Ensure comprehension and adherence to the Quality Policy.
- Assist in planning for installations, including training and application programs.
- Oversee technical information updates and field modifications.
- Maintain and recommend service tools to optimize operational efficiency.
- Ensure timely productivity and utilization.
Why work for HEIDELBERG?
HEIDELBERG is a company with a lively history – for over 175 years, we have combined innovation and tradition. We believe that we can shape our future. If we pull together, we will collectively turn our vision of the future into reality.
We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We are seeking individuals who can turn ideas into concepts and concepts into reality. If you are someone who doesn't just talk about change but also actively implements initiatives and wants to work as part of a team, then join us in actively creating a sustainably successful future. We value people who take matters into their own hands and accompany others along the journey.
With us, you can leverage your skills and further develop and utilize your potential through personal development programs. Your compensation at HEIDELBERG will be attractive, your working environment modern, and your social benefits excellent.
Good to know
Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.
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