Episode Six Logo

Episode Six

Application Support Analyst

Reposted 22 Days Ago
Be an Early Applicant
Chennai, Tamil Nadu
Senior level
Chennai, Tamil Nadu
Senior level
The Application Support Analyst works closely with technical teams and clients, focusing on implementing and supporting Java-based applications within the financial sector. Responsibilities include converting designs into builds, incident management, liaising with IT teams, and driving efficiency while providing mentorship and client support.
The summary above was generated by AI

How do you want to pay? It’s a question you’ve answered on-screen or in-person thousands of times, but your choices have always been limited. Imagine the flexibility to pay however you want – credit, debit, multiple currencies, frequent flyer miles, loyalty points, or digital payments - all on the same card or digital wallet. Sound impossible? Episode Six makes the seemingly impossible happen every day.  

We’re a global provider of API-based payment processing and wallet management infrastructure. We’re 100% cloud-native, hyper-configurable, and a “Top 10 Place to Work in Fintech.” And we’re changing how people think about payments.  

Today, we’re powering payments for one of the world’s largest banks and airlines and numerous innovative fintechs. E6 is headquartered in Austin with offices in Tokyo, Singapore, Brisbane, and London. We provide technology for clients in 24 countries on four continents. Since 2018 when we launched with HSBC, we have grown more than 10x.  

Interested in redefining what’s possible in payments? Join Episode Six today.  

What role we’re hiring for:   

We are a growing fintech organization looking to add a Application Support Analyst based out of Chennai, India!

What you’ll be responsible for in this role: 

  • Works closely with internal E6 technical teams and our outside clients. You act as a technical bridge, helping customers see the biggest return from their investment in E6 technology and services. To excel, you bring strong technical skills and excellent people skills.  
  • There are two distinct phases to the work of application support for each of our projects: Implementation, and post-implementation support.  
  •  During the implementation phase, you work closely with teams from our clients, converting our solution design and technical platform into a concrete build. During post-implementation support, you assist clients with incident support and planning configuration changes.  
  •  As subject matter experts for our solutions, you also act as a mentor to your teammates and our clients, either formally (such as through training) or informally.  
  • Great candidates will be proactive problem solvers and share our vision for customer success and have a focus on service improvements – such as through the development of re-usable content and recommendations.  

What experiences and skills are necessary to be successful in this role: 

The successful candidate will bring experience supporting Java-based applications in the financial space, together with strong people skills and a focus on collaborative working.  

Mandatory  

  • Proficient in Japanese at a business level
  • 7+ years supporting mission-critical Java applications 
  • 5+ years' experience in financial services 
  • 3+ years in a client-facing role as a service coordinator 
  • Experience writing basic queries to extract data from SQL & NoSQL databases 
  • Experience querying RESTful APIs using Postman or other tools 
  • Able to participate in on-call rotation with peers for escalation support 
  • Prioritize, triage, and resolve support issues and requests  
  • Liaise across other IT Teams to achieve the desired outcome  
  • Experience in handling review meetings with clients 
  • SLA reporting 
  • Experience in Incident management / Change management 
  • Provide accurate and professional communications to internal Customers on the progress against issues & requests  
  • Assist in the deployment of core Products, taking end-to-end ownership for the delivery of assigned work packages  
  • Identify opportunities to drive process efficiency and automation  
  • Desirable  
  • Familiarity with PCI DSS  
  • Experience with Mastercard/Visa card processing networks  

Knowledge & Skills   

  • Excellent personal management and organization skills.   
  • Excellent communication skills, both verbal and written.   
  • An analytical mindset and technical ability.   
  • Ambitious and driven to exceed expectations.  
  • Ability to communicate at all levels, build positive relationships with colleagues and clients and maintain excellent customer service skills.  
  • Credible and professional.  
  • Able to challenge appropriately and present solutions.  
  • High attention to detail.  
  • Self-starting and able to work on own initiative. 

What makes a successful E6er?  

  • We appreciate the unique backgrounds, skill sets, experiences, and contributions each E6er brings. With a strong culture of respect for all, we foster an inclusive and supportive environment for every E6er to excel and grow. 
  • We take immense pride in everything we do, no matter how big or small. We work hard, we work smart, and we sweat the details. We are humble enough to know that we do not know it all. We are excited to come to work every day, knowing we will be learning, improving, innovating, and making an impact. 
  • A people first mentality.  From professional development on day 1 to a 360 focus on your wellbeing, and the ability to work where you need to, we’re here to support you. 

E6 is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. 

E6 is committed to providing reasonable accommodations for qualified individuals with disabilities who may require additional assistance in engaging in our application and interview process. Please feel free to reach out to E6's Talent Acquisition Team at [email protected] if you need any assistance completing our application or need accommodations during your interview process. 

Similar Jobs

2 Days Ago
Chennai, Tamil Nadu, IND
Senior level
Senior level
Insurance
The Application Support Analyst will contribute to the functional design and architecture of solutions, develop and maintain complex project modules, and coach junior team members. The role requires responding to technical queries and collaborating with cross-functional teams to gather and document operational needs.
20 Hours Ago
Hybrid
Chennai, Tamil Nadu, IND
Mid level
Mid level
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
The Application Support Analyst role involves maintaining and supporting TransUnion's production environment, requiring skills in incident and problem management, with a focus on applications deployed in Java and .NET technologies. Responsibilities include monitoring applications, performing pre- and post-release validations, and automating processes. Frequent interaction with support teams and vendors is essential.
Top Skills: .NetAppdynamicsCloud PlatformsDockerGrafanaJavaKubernetesLinuxPythonSplunkSpotfireSQLUnix Shell Scripting
24 Days Ago
2 Locations
Senior level
Senior level
Fintech • Analytics
The Senior Application Support Analyst will manage daily production support for the Index Data Platform, monitor data load jobs, troubleshoot issues with market data, interact with business operations for technical support, and escalate critical issues as needed.
Top Skills: AWSDockerJavaJenkinsKubernetesMicrosoft Sql ServerOracle DatabasePl/SqlPythonRdbmsUnix Shell ScriptsWeb Technologies

What you need to know about the Chennai Tech Scene

To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account