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Investigate and resolve issues across critical business applications, monitor system performance, diagnose problems, collaborate with cross-functional teams, document findings, and implement process improvements to ensure system stability and business continuity.
Top Skills:
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Provide application support for critical business systems as an SME in SAP MM. Investigate and resolve system issues, coordinate with stakeholders and teams, monitor performance, implement improvements, mentor juniors, and maintain documentation and knowledge bases to ensure service continuity.
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Act as a software detective to monitor, investigate, and resolve incidents across critical business systems. Provide timely incident remediation, document findings, collaborate with cross-functional teams, support process improvements, and mentor junior staff to maintain service reliability and operational efficiency.
Top Skills:
Incident ManagementIt Service ManagementMonitoring Tools
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : BlueYonder Warehouse Management
Good to have skills : A&D Aftermarket
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
- Document findings and solutions clearly to support knowledge sharing and future reference.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster their professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in BlueYonder Warehouse Management.
- Good To Have Skills: Experience with A&D Aftermarket.
- Strong analytical skills to diagnose and resolve software issues effectively.
- Ability to work with multiple system components and understand their interdependencies.
- Excellent communication skills to interact with technical and non-technical stakeholders.
- Familiarity with troubleshooting methodologies and root cause analysis techniques.
Additional Information:
- The candidate should have minimum 3 years of experience in BlueYonder Warehouse Management.
- This position is based at our Chennai office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : BlueYonder Warehouse Management
Good to have skills : A&D Aftermarket
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
- Document findings and solutions clearly to support knowledge sharing and future reference.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster their professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in BlueYonder Warehouse Management.
- Good To Have Skills: Experience with A&D Aftermarket.
- Strong analytical skills to diagnose and resolve software issues effectively.
- Ability to work with multiple system components and understand their interdependencies.
- Excellent communication skills to interact with technical and non-technical stakeholders.
- Familiarity with troubleshooting methodologies and root cause analysis techniques.
Additional Information:
- The candidate should have minimum 3 years of experience in BlueYonder Warehouse Management.
- This position is based at our Chennai office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture Chennai, Tamil Nadu, IND Office
Chennai, India
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
