Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Cloud Automation DevOps
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and investigating issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of critical applications. The position demands continuous vigilance and responsiveness to maintain system stability and support business continuity through effective troubleshooting and resolution activities.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of incidents and service requests.
- Document and communicate findings and solutions clearly to stakeholders and team members.
- Assist in the development and improvement of support processes and tools to enhance operational efficiency.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Cloud Automation DevOps.
- Experience with scripting and automation tools to streamline deployment and monitoring processes.
- Strong understanding of cloud infrastructure and service orchestration.
- Ability to troubleshoot complex system issues and perform root cause analysis.
- Familiarity with continuous integration and continuous deployment pipelines.

Additional Information:
- The candidate should have minimum 2 years of experience in Cloud Automation DevOps.
- This position is based at our CDC2A - SEZ office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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