Monitor, investigate, and resolve issues across critical business systems and cloud infrastructure. Analyze logs and system metrics, troubleshoot complex technical problems, collaborate with cross-functional teams, document solutions, and improve support processes and tools. The role also involves ensuring application reliability and performance, contributing to team discussions, working independently as a subject matter expert, and mentoring junior team members.
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Google Cloud Compute Services
Good to have skills : Kubernetes
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance and collaboration with different teams to maintain service reliability and efficiency throughout the day.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of incidents and minimize system downtime.
- Document troubleshooting steps and solutions to build a knowledge base for future reference.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster their professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Google Cloud Compute Services.
- Good To Have Skills: Kubernetes.
- Strong understanding of cloud infrastructure and virtualization concepts related to Google Cloud environments.
- Experience in monitoring, diagnosing, and resolving issues within cloud-based applications and services.
- Familiarity with automation and scripting to streamline support tasks and improve operational efficiency.
- Ability to analyze system logs and performance metrics to identify root causes of incidents.
Additional Information:
- The candidate should have minimum 3 years of experience in Google Cloud Compute Services.
- This position is based at our Pune office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Google Cloud Compute Services
Good to have skills : Kubernetes
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance and collaboration with different teams to maintain service reliability and efficiency throughout the day.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of incidents and minimize system downtime.
- Document troubleshooting steps and solutions to build a knowledge base for future reference.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster their professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Google Cloud Compute Services.
- Good To Have Skills: Kubernetes.
- Strong understanding of cloud infrastructure and virtualization concepts related to Google Cloud environments.
- Experience in monitoring, diagnosing, and resolving issues within cloud-based applications and services.
- Familiarity with automation and scripting to streamline support tasks and improve operational efficiency.
- Ability to analyze system logs and performance metrics to identify root causes of incidents.
Additional Information:
- The candidate should have minimum 3 years of experience in Google Cloud Compute Services.
- This position is based at our Pune office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture Chennai, Tamil Nadu, IND Office
Chennai, India
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What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
