Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : EPIC Systems
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems.
Roles & Responsibilities:
• Epic Analyst will provide primary support for their designated application/module.
• Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.
• Provide on-going system support and maintenance based on support roster
• Respond in a timely manner to system issues and requests
• Conduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.
• Handle and deliver Service Request / Change Request / New Builds
• Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPs
• Perform/support regular / periodic system patch, maintenance and verification.
• Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilization
• Perform/support the work required to comply with audit and security requirements.
• Require to overlap with client business or office hours
• Comply with Compliance requirements as mandated by the project

Professional & Technical Skills:
- Must To Have Skills: Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB)
- Experience in troubleshooting and resolving application issues.
- Clarity

Additional Information:
- The candidate should have a minimum of 5 years of experience in EPIC Systems.
- This position is based at our Bangalore office.
- work from office is mandatory for all working days
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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