Application Support Engineer

Key Responsibilities:

• Manage and monitor AWS resources including EC2, EBS, S3, IAM, RDS, VPC, Security-group, CouldFormation.
• Implement and maintain AWS security best practices (IAM roles/policies, security groups, KMS).
• Automate backup and snapshot policies for EC2 and RDS.
• Configure Route 53 for DNS management and failover routing.
• Setup and manage monitoring via CloudWatch, CloudTrail, and AWS Config.

Duties/Responsibilities:

• Tier 2 support of applications, services and products under the team’s care.
• Provide production support for client-facing applications, particularly in the Tier 2 support role during major (P1/P2) outages. 
• Make evidence-based decisions quickly and accurately in high-stress situations while maintaining composure and professionalism.
• Creating automation (powershell, SQL, shell scripts, etc.) to address common problems, for monitoring and other purposes.
• Implement monitoring/alerting/reporting tools.
• Participate in on-call rotation
• Assist in the development of team best practices, creation of accurate documentation, providing counsel from the Tier 2 perspective to various stakeholders (management, business, users etc.) as needed
• Must be able to work independently, and with the larger team while following guidance from senior members of the team.

Required Skills:

• 2+ years of hands-on experience with AWS core services.
• Experience with scripting in PowerShell and Bash.
• Familiarity with CI/CD concepts and tools (e.g., Jenkins, Git Cli, GitHub Actions).
• Exposure to Linux systems (Oracle/Ubuntu)Understanding of basic networking, subnetting, and VPN setup.

Good to have:

• Hands-on with Azure Devops, Docker, Ninja or Any patching Tool
• Awareness of security standards and endpoint protection tools.
• Write and maintain Terraform or CloudFormation templates for infrastructure provisioning.


Note: This is a hands-on, cross-functional role that requires strong communication, collaboration, and problem-solving abilities.