Application Support Engineer

About Sutherland: 

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

• Administer and maintain Oracle WebLogic Server (11g and 12c), including server configurations, deployments, and health monitoring.
• Create, configure, and manage JMS queues and topics; resolve issues related to stuck messages or delivery failures.
• Troubleshoot application and infrastructure issues related to WebLogic and JMS components.
• Support application deployments through Kubernetes (EKS) clusters, ensuring smooth rollout and rollback procedures.
• Work with Jenkins for building and deploying applications using Docker images.
• Maintain and optimize CI/CD pipelines; support feature flag deployments using Unleash.
• Perform application performance monitoring using Dynatrace; take proactive action on performance alerts.
• Analyze logs and system behavior using the ELK Stack (Elasticsearch, Logstash, Kibana).
• Provide operational support within an AWS cloud environment, including deployment and basic troubleshooting of cloud-native applications.
• Use Linux and Solaris for application-level troubleshooting and basic OS operations.
• Handle JIRA tickets for incidents, tasks, and change requests in line with SLA expectations.

Participate in 24/7 monitoring and support for critical applications and systems, including on-call rotations.

• 3+ years of hands-on experience with Oracle WebLogic Server (11g/12c).
• Strong understanding of JMS concepts, including queue/topic creation and message flow troubleshooting.
• Experience with Kubernetes (preferably Amazon EKS) for application deployment and management.
• Familiarity with Jenkins, Docker, and deployment automation.
• Good knowledge of CI/CD pipelines, including feature flag tools like Unleash.
• Proficiency in monitoring tools like Dynatrace and log analysis using ELK Stack.
• Working experience with AWS services, particularly in application hosting and support.
• Strong troubleshooting skills for WebLogic, JMS, and containerized applications.
• Working knowledge of Linux and Solaris, with command-line proficiency.
• Experience with JIRA or similar ticketing tools.
• Comfortable with 24/7 production support, including handling critical incidents and root cause analysis.

All your information will be kept confidential according to EEO guidelines.