As an Application Support Engineer, you will analyze and solve technical issues in critical business systems, ensuring seamless application operation through troubleshooting and collaboration.
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP Basis Administration
Good to have skills : SAP HANA DB Administration, ASE Administration, Non-NetWeaver Application like BOBJ, BODS etc
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer and technical resource, you have to do the analysis of the ticket, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of essential applications and systems. You will act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Roles & Responsibilities: 1. Data Analysis of Customer Incidents and Outages: • Analyze long-running incidents to identify root causes of delays • perform trend analysis, and • recommend process improvements. 2. Monthly End-to-End MPT Breach Analysis (GCID, Hyperscaler, CDCO) for Customer Incidents: • Identify Customer Incidents breaching MPT. • Analyze root causes and propose improvement plans based on trends. 3. Generate reports detailing the number of incidents handled by ECS vs. Hyperscaler, including time spent by Hyperscaler. 4. Customer Incident Ticket Audits: - Conduct monthly sample audits of P1, P2, and P3 incidents to identify patterns in: • Routing inefficiencies (e.g., excessive back-and-forth communication) • Process knowledge gaps • Quality of customer updates 5. Provide L2 level support in HANA Enterprise Cloud Technical Operations - BASIS Alert/Incident Management 6. SAP BASIS administration, SAP ABAP/JAVA/BOBJ troubleshooting including startup issues, performance analysis and exposure to DB concepts Sybase and HANA Professional & Technical Skills: • Must To Have Skills: Proficiency in SAP Basis Administration. • Strong understanding of system architecture and integration. • Experience in troubleshooting and resolving technical issues. • Familiarity with database management and performance tuning. • SAP ABAP and Java administration • Knowledge of Basis system architecture on every component • SAP performance analysis, troubleshooting the SLD Issues, knowledge on SAP parameters • Backgroud job analysis, system health Check, license and certificate issues • Config tool, JSMON, Telnet Tools, analyzing memory dumps • Troubleshooting system issues Good to Have Skills: 1. SAP HANA, ASE Administration 2. Non-NetWeaver Application like BOBJ, BODS etc Additional Information: - The candidate should have minimum 5 years of experience in SAP Basis Administration. - This position is based at our Bengaluru office. - The resource must be flexible to work in 24 / 7 shifts. - A 15 years full time education is required.15 years full time education
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP Basis Administration
Good to have skills : SAP HANA DB Administration, ASE Administration, Non-NetWeaver Application like BOBJ, BODS etc
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer and technical resource, you have to do the analysis of the ticket, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of essential applications and systems. You will act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Roles & Responsibilities: 1. Data Analysis of Customer Incidents and Outages: • Analyze long-running incidents to identify root causes of delays • perform trend analysis, and • recommend process improvements. 2. Monthly End-to-End MPT Breach Analysis (GCID, Hyperscaler, CDCO) for Customer Incidents: • Identify Customer Incidents breaching MPT. • Analyze root causes and propose improvement plans based on trends. 3. Generate reports detailing the number of incidents handled by ECS vs. Hyperscaler, including time spent by Hyperscaler. 4. Customer Incident Ticket Audits: - Conduct monthly sample audits of P1, P2, and P3 incidents to identify patterns in: • Routing inefficiencies (e.g., excessive back-and-forth communication) • Process knowledge gaps • Quality of customer updates 5. Provide L2 level support in HANA Enterprise Cloud Technical Operations - BASIS Alert/Incident Management 6. SAP BASIS administration, SAP ABAP/JAVA/BOBJ troubleshooting including startup issues, performance analysis and exposure to DB concepts Sybase and HANA Professional & Technical Skills: • Must To Have Skills: Proficiency in SAP Basis Administration. • Strong understanding of system architecture and integration. • Experience in troubleshooting and resolving technical issues. • Familiarity with database management and performance tuning. • SAP ABAP and Java administration • Knowledge of Basis system architecture on every component • SAP performance analysis, troubleshooting the SLD Issues, knowledge on SAP parameters • Backgroud job analysis, system health Check, license and certificate issues • Config tool, JSMON, Telnet Tools, analyzing memory dumps • Troubleshooting system issues Good to Have Skills: 1. SAP HANA, ASE Administration 2. Non-NetWeaver Application like BOBJ, BODS etc Additional Information: - The candidate should have minimum 5 years of experience in SAP Basis Administration. - This position is based at our Bengaluru office. - The resource must be flexible to work in 24 / 7 shifts. - A 15 years full time education is required.15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Top Skills
Abap
Ase
Bobj
Bods
Java
Sap Basis Administration
Sap Hana
Accenture Chennai, Tamil Nadu, IND Office
Chennai, India
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What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
