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Responsibilities
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Provide targeted, effective and efficient BAU support for the ISEC data processing platform, including remediation of scheduling errors, user queries and data issues
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Troubleshoot and resolve software defects and performance issues
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Manage incidents and problems through to the desired outcome using initiative alongside best support practices
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Design, develop, and maintain application using Cobol, Oracle Forms, Python, PL/SQL and Shell Scripting (LINUX)
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Provide Out Of Hours Support where required
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Collaborate with business teams to gather requirements, design solutions, and deliver new smaller scale features as part of the BAU ‘CR’ process
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Ensure high-quality code through unit testing, integration testing, and code reviews.
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Prepare technical documentation and user manuals for developed applications.
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Stay updated with emerging technologies and suggest improvements to existing systems.
What You'll Bring to Numerator
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5 - 7 years of professional experience in software development and application support.
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Proficiency in Cobol, Python, Oracle Forms, PL/SQL and Shell Scripting (LINUX)
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Strong Oracle database experience, including SQL query optimization and data modeling.
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Hands-on experience with front-end and back-end development.
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Understanding of ITIL processes related to support and incident handling.
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Solid understanding of software development life cycle (SDLC) and best practices.
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Strong analytical and problem-solving skills, including where development documentation is not present
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Excellent communication and collaboration skills – including explaining technical issues and solutions to non-technical colleagues
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Experience with ITSM tooling such as Service Now and Jira
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Knowledge of Agile methodologies, DevOps practices and ITIL processes such as Incident and Problem Management
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Experience with cloud platforms (Azure / AWS) and modern development frameworks.
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Familiarity with version control systems (e.g., Git) and CI/CD pipelines.
Educational Qualifications:
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Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
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Certifications in Oracle or Python are an added advantage.
