As an Application Support Engineer, you'll manage and optimize enterprise network infrastructures, ensuring stability, security, and operational governance of LAN/WiFi/IPsec systems. You'll serve as a third-level escalation point for critical incidents, collaborate across teams, and maintain technical documentation.
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Your Responsibilities
Network Operations & Engineering
Manage and optimize Enterprise WiFi infrastructures
Lead the rollout of centralized configuration and update management for branch office LAN environments.
Ensure stable and secure IPsec connectivity and manage MPLS leased lines, including vendor coordination, troubleshooting, and change execution.
Security & Access Control
Own the global implementation and operational governance of
Network Access Control in close collaboration with local IT teams.
Contribute to risk assessments and support the enforcement of global security standards across LAN/WiFi/IPsec environments.
Lifecycle & Change Management
Plan, test, and deploy firmware and configuration updates for standardized LAN hardware with a focus on reliability and minimal downtime.
Maintain comprehensive technical documentation, including standards, design guidelines, and operational runbooks.
Escalation & Collaboration
Serve as the 3rd level escalation point for critical LAN/WiFi/IPsec incidents, performing in-depth analysis and driving long-term corrective actions.
. Collaborate closely with global security, infrastructure, and external network provider teams to evolve and strengthen network services.
Participate in the on-call rotation supporting a 24/7 operations model.
Technical Expertise
5+ years of hands-on experience in enterprise networking, including switching, routing, and transport protocols.
Expert-level proficiency in operating and troubleshooting large scale LAN and WiFi environments.
Solid experience with 802.1X, NAC, and NAT in distributed enterprise environments.
Proactive, service-oriented, and capable of engaging with stakeholders across regions and functions.
Practical experience with: ExtremeCloud IQ and HPE Aruba Central (WiFi management), Micro Focus NOM (LAN management), Cisco Firepower (IPsec/VPN), Aruba ClearPass (Access Control), and MPLS provider coordination.
. Strong analytical and problem-solving skills with a structured,
hands-on mindset.15 years full time education
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Your Responsibilities
Network Operations & Engineering
Manage and optimize Enterprise WiFi infrastructures
Lead the rollout of centralized configuration and update management for branch office LAN environments.
Ensure stable and secure IPsec connectivity and manage MPLS leased lines, including vendor coordination, troubleshooting, and change execution.
Security & Access Control
Own the global implementation and operational governance of
Network Access Control in close collaboration with local IT teams.
Contribute to risk assessments and support the enforcement of global security standards across LAN/WiFi/IPsec environments.
Lifecycle & Change Management
Plan, test, and deploy firmware and configuration updates for standardized LAN hardware with a focus on reliability and minimal downtime.
Maintain comprehensive technical documentation, including standards, design guidelines, and operational runbooks.
Escalation & Collaboration
Serve as the 3rd level escalation point for critical LAN/WiFi/IPsec incidents, performing in-depth analysis and driving long-term corrective actions.
. Collaborate closely with global security, infrastructure, and external network provider teams to evolve and strengthen network services.
Participate in the on-call rotation supporting a 24/7 operations model.
Technical Expertise
5+ years of hands-on experience in enterprise networking, including switching, routing, and transport protocols.
Expert-level proficiency in operating and troubleshooting large scale LAN and WiFi environments.
Solid experience with 802.1X, NAC, and NAT in distributed enterprise environments.
Proactive, service-oriented, and capable of engaging with stakeholders across regions and functions.
Practical experience with: ExtremeCloud IQ and HPE Aruba Central (WiFi management), Micro Focus NOM (LAN management), Cisco Firepower (IPsec/VPN), Aruba ClearPass (Access Control), and MPLS provider coordination.
. Strong analytical and problem-solving skills with a structured,
hands-on mindset.15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture Chennai, Tamil Nadu, IND Office
Chennai, India
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