Applications Support Intermediate Analyst

Overview of the Role

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients’, best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Our Vision

Our vision is to create a positive experience for developers, and to remove all of the roadblocks causing frustration and impeding the delivery of high quality, secure code.

Our purpose is to become trusted service providers, ISAs and development tools specialists, as well personal champions for developers to positively impact their development experience, enhancing their creativity and job satisfaction.

Our Mission

Our mission is to help developers navigate, simplify and stabilise Citi tools and processes so they can put their time, energy, and passion into achieving their goals, developing quality products, making development at Citi a rewarding and satisfying experience.

We want to make developing software in Citi easy, pleasant and safe.

How We Will Work

We will treat developers as clients.

We will take away difficult, non-developer-centric activities from our teams, and handle those activities for them in a structured, consistent fashion, with clear timelines and regular updates

We will build a knowledge base of these tasks, so that we can respond promptly and efficiently

We will support all communication styles that work for developers – chat, mail, calls.

We won’t ask developers to raise tickets, but we will raise them ourselves to track our own productivity – and we will use the statistics that we generate, to drive automation of the key developer pain points

What We Will Do

Primary duties –

Set up and configure bare metal / virtualized / cloud infrastructure for business applications

Help development teams on-board to modern CI/CD pipelines

Improve high availability, resilience, observability, maintainability and security of applications with industry standard and/or bank's internal solutions

Automating application releases, deployment, configuration and other aspects of software development lifecycle

Enabling connectivity between various components in distributed networks

Help migrating and upgrading systems to newer infrastructure

Secondary duties -

We will champion a set of practical solutions for Information Security

We will act as a gatekeeper for remediation requests from IS teams – and ensure:

the accuracy of tracking, the timely closure of false positives, pushing back against the unnecessary proliferation of CAPs

We will make sure that Checkmarx issues and Blackduck issues are appropriately prioritised according to the actual risk presented to the firm, and do not jump the queue

We will help developers to onboard to lightweight, effective security tooling both pre-commit and in the CI pipeline

We will ensure that response times and reliability for security systems and data are of an acceptable standard

We will smooth infrastructure processes

We will take care of Firewall requests and make sure that they are managed in a predictable fashion

We will be ready to work with Unix and Wintel SAs, DBAs and other infrastructure teams to implement individual requests, and to improve the quality of service overall

We will establish SLAs with infrastructure teams, and ensure that they are tracked

We will challenge processes that make developers unproductive without compromising security – for example restricted access to UAT, awkward workflow and multiple requests for powerbroker in production

We will make it easier to order servers, and easier to go to cloud

We will drive improvements in tooling

We will help our colleagues in CTI, developer tools and GIDA to improve and automate their own internal processes

We will participate in automation of painful manual processes (for example, raising WAIS tickets)

We will monitor the uptime of key services such as Bitbucket, Artifactory, JIRA, Confluence, uDeploy, and we will be empowered to drive improvements

We will help our partners in CTI to provide performant tools including but not limited to: -

Confluence, ServiceNow, JIRA, Artifactory, Bitbucket

We will take care of safe, consistent onboarding to Citi approved identity management solutions, and teach developers how to work with these systems

We will automate; we will drive consistently for APIs over processes.

Qualifications -

5+ years of relevant experience in an Engineering DevOps role

Unix/Linux skills at a system admin level

Strong knowledge in computer networks and hands-on experience with their troubleshooting

Proficiency in scripting (e.g. bash/perl/python/powershell)

Some experience with Java build tools (Gradle/Maven preferred) and databases

(Oracle/PostgreSQL preferred)

Experience with CI/CD tools and pipelines (Jenkins/TeamCity/Artifactory)

Understanding of distributed systems architecture, microservices, virtualization techniques

Good command of English - both written and spoken

You should not be afraid to get your hands dirty to tackle hard issues

Ability to plan and organize workload

Ability to work independently, multi-task, and take ownership of various parts of a project or initiative

Would be a great plus if you know:

Basics of ITIL practices (change/incident management)

Messaging middleware (Tibco, Solace, Kafka)

Any programming language (Java, Python, Go etc)

Education -

Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.