Applications Support Sr Analyst - C12 - CHENNAI

The Apps Support Sr Analyst is a seasoned professional role in Citi Securities Services Data & Digital team.

Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency & effectiveness, and capacity improvements to help us and the business succeed.
• Start of day checks, continuous monitoring, and regional handover.
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/products, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Acts as advisor or coach to new or lower level analysts.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives, and Capacity
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.

Qualifications:

• 5-8 years experience in an Application Support role.
• Experience with some programming languages and willingness/ability to learn.
• Excellent knowledges in Frontend (Java, React), Application Services (spring boot, node js), API Gateway (IBM apiconnect), Backend (Java ETL), Middleware (M/F MQ, KAAS, dRive), Database (mongoDB, MS SQL, Oracle, IBM DB2), Reporting (TIBCO Jaspersoft), Deployment (ECS OPEN SHIFT), Monitoring (App Dynamics, ITRS), Logging (ELK), Snowflake.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholders

Education:

• Bachelor’s/University degree or equivalent experience

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