Being part of SDM team of R&D Customer support under CNS SSP organization, we are constantly working on emerging technologies and new product releases, Constantly collaborating with customer/customer team and R&D.
The team consists of product experts for such leading 5G products like UDM (unified data management) and SDL (shared data layer)
And we also cater to other products of SDM/REGISTERs portfolio like HSS/HLR/One-NDS/EIR/MNP/AAA.
ResponsibilitiesHOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN
- Our goal is to support customers via NPI process (new product introduction) to complete their project commitment with highest quality, while provide dedicated SPOCs for our lead customers to enable faster turn around and resolutions.
- We are responsible forE2E of Customer Project (Deployment, Integration, customer acceptance Test cases development and Execution) and importantly troubleshooting complex issues working along with R&D)
- We also perform ticket handling/Emergency handling to shield R&D from Non-product cases
- We are accountable also to enable services team members on the latest product/versions.
- We are challenged to design/create solution to automate troubleshooting/system recovery via AI based tools/desired automated scripts
You have:
15+ years of working experience with telecom core domain products - Nokia SDL/One-NDS/UDM/HLR/HSS
- Responsible for NPI (New product introduction) deployments and troubleshooting along with case handling for Nokia SDL.
- Has a good understanding of AI/ML workflows with the scripting expertise (Python/Bash) needed to automate and deploy intelligent solutions.
- Basic understanding of 4G/5G call flows , good understanding of 5G call flows- Basic Knowledge on Cloud Infra - both private/public cloud platforms, added advantage with deeper expertise in OCP/NCS
- Responsible for troubleshooting issues on SDL and interworking with REG products like HLR/HSS/UDM
- Handle Crisis/Emergency support as needed
- Lead enabling programs based on NPI learnings
- Lead and contribute towards innovative initiatives to improve product troubleshooting and work towards needed tooling.
It would be nice if you also had:
- PMP Certification
- Good understanding of SaFe and its way of working.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
