Provide L2 application support for Hyperion Financial Management, troubleshoot technical and functional issues, perform RCA, develop automation scripts (Python/.NET), write and optimize SQL, coordinate with L1/devs/stakeholders, monitor performance, support month/year-end financial closes, and maintain SOPs and knowledge base to meet SLAs.
Job Title: Senior L2 Support Engineer – HFM (Python)
Experience: 7+ Years
Location: Gurgaon, Bangalore
Shift: Rotational (7 AM – 11 PM IST)
Ascendion is a US-based digital engineering company specializing in AI, cloud, and enterprise technology solutions. It works with global clients to build and support scalable software systems, offering strong exposure to modern tech and cross-functional projects.
Company website: https://ascendion.com/
Role OverviewWe are looking for a Senior L2 Support Engineer with strong expertise in HFM (Hyperion Financial Management) and hands-on experience in Python, .NET, and SQL. The candidate will be responsible for ensuring smooth functioning, troubleshooting, and continuous improvement of financial applications.
Key Responsibilities- Provide L2 application support for HFM systems ensuring uptime and reliability
- Troubleshoot and resolve technical and functional issues within SLA timelines
- Perform root cause analysis (RCA) and implement preventive measures
- Develop automation scripts using Python / .NET to improve efficiency
- Write and optimize SQL queries for data validation and issue resolution
- Coordinate with L1 support, developers, and business stakeholders
- Monitor application performance and proactively address risks
- Support financial closing cycles (month-end/year-end)
- Maintain documentation, SOPs, and knowledge base
- Ensure adherence to SLA, compliance, and quality standards
- 7+ years of experience in Application/Production Support
- Strong expertise in HFM (Hyperion Financial Management)
- Hands-on experience in Python, .NET, and SQL
- Experience with incident management tools (ServiceNow, Jira, etc.)
- Understanding of financial systems and reporting workflows
- Strong analytical and troubleshooting skills
- Ability to work in rotational shifts (7 AM – 11 PM IST)
- Good communication and stakeholder management skills
- Experience with Oracle Hyperion suite
- Exposure to automation in support environments
- Knowledge of financial consolidation and reporting systems
- Work on enterprise-grade financial platforms
- Opportunity to collaborate with cross-functional teams
- Strong learning curve in FinTech & enterprise systems
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